UserZoom - Remote Experience Testing Software and Services

NHS ENGLAND

There are 2 contracts in this contracting process.

Summary of the contracting process

This procurement process revolves around NHS England, a major public healthcare body in the UK, sourcing software for remote user experience testing titled "UserZoom - Remote Experience Testing Software and Services". Falling under the industry category "Software package and information systems" with CPV code 48000000, it focuses on acquiring an unmoderated remote user research participant tool. The procurement involved a selective method through a call-off from a framework agreement, concerning goods valued at GBP 129,500. The award was made to UserTesting Technologies Limited as of 3rd July 2025, commencing from 30th June 2025 until 29th June 2026. As the tender period ended on 6th May 2025, NHS England's offices in Leeds will serve as the main location associated with this contract.

This tender presents substantial opportunities for businesses specialising in software development, particularly those offering remote testing solutions and seeking to align with public sector needs. Despite the procurement method limiting the competition to suppliers within a framework, it highlights avenues for such companies to secure lucrative government contracts and establish partnerships with prominent entities like NHS England. While not targeting SMEs or VCSEs, larger organisations with the necessary capabilities and framework access stand poised to leverage this contract to expand their market presence and drive innovation within the public software procurement landscape.

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Award

UserZoom - Remote Experience Testing Software and Services

NHS ENGLAND

Contract Timeline

Publication Date

8th July 2025 11:44:33 AM
Contract Summary

Unmoderated Remote User Research Participant Tool
Contract Details

Open Contracting ID

ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

Goods

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

48000000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

NHS ENGLAND

Buyer Name

NHSE Commercial Enquiries

Buyer Email

england.commercialqueries@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

USERTESTING TECHNOLOGIES LIMITED

View contract on Contracts Finder

Award

UserZoom - Remote Experience Testing Software and Services

NHS ENGLAND

Contract Timeline

Publication Date

4th July 2025 11:33:57 AM
Contract Summary

Unmoderated Remote User Research Participant Tool
Contract Details

Open Contracting ID

ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

Goods

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

48000000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

NHS ENGLAND

Buyer Name

NHSE Commercial Enquiries

Buyer Email

england.commercialqueries@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

USERTESTING TECHNOLOGIES LIMITED

View contract on Contracts Finder

UserZoom - Remote Experience Testing Software and Services

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

UserZoom - Remote Experience Testing Software and Services

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)