Award

UserZoom - Remote Experience Testing Software and Services

NHS ENGLAND

This public procurement record has 2 releases in its history.

Award

08 Jul 2025 at 11:44

Award Notice
Award

04 Jul 2025 at 11:33

Award Notice
Summary of the contracting process

This procurement process revolves around NHS England, a major public healthcare body in the UK, sourcing software for remote user experience testing titled "UserZoom - Remote Experience Testing Software and Services". Falling under the industry category "Software package and information systems" with CPV code 48000000, it focuses on acquiring an unmoderated remote user research participant tool. The procurement involved a selective method through a call-off from a framework agreement, concerning goods valued at GBP 129,500. The award was made to UserTesting Technologies Limited as of 3rd July 2025, commencing from 30th June 2025 until 29th June 2026. As the tender period ended on 6th May 2025, NHS England's offices in Leeds will serve as the main location associated with this contract.

This tender presents substantial opportunities for businesses specialising in software development, particularly those offering remote testing solutions and seeking to align with public sector needs. Despite the procurement method limiting the competition to suppliers within a framework, it highlights avenues for such companies to secure lucrative government contracts and establish partnerships with prominent entities like NHS England. While not targeting SMEs or VCSEs, larger organisations with the necessary capabilities and framework access stand poised to leverage this contract to expand their market presence and drive innovation within the public software procurement landscape.

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Notice Information

Notice Title

UserZoom - Remote Experience Testing Software and Services

Notice Description

Unmoderated Remote User Research Participant Tool

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1ab86a64-3881-45a2-9431-5cf6531568ee
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£129,500 £100K-£500K
Lots Value
Not specified
Awards Value
£129,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jul 20257 months ago
Submission Deadline
6 May 2025Expired
Future Notice Date
Not specified
Award Date
2 Jul 20257 months ago
Contract Period
29 Jun 2025 - 29 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
NHSE Commercial Enquiries
Contact Email
england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

USERTESTING TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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