Award

Service Now Managed Services

CPS

This public procurement record has 1 release in its history.

Award

02 Aug 2024 at 09:24

Award Notice
Summary of the contracting process

The Crown Prosecution Service (CPS) has completed the procurement process for Service Now Managed Services, classed under the "Software package and information systems" category, contract ID tender_413513/1386144. This selective procurement was a call-off from a framework agreement. The contract was awarded to Flyform Ltd with a value of £357,057. The contract period extends from 12 June 2024 to 11 June 2026, covering regions including the United Kingdom, British Overseas Territories, Channel Islands, Isle of Man, Europe, and the Rest of the World. The procurement stage is complete, with the award date recorded as 24 May 2024, and the contract period starting shortly thereafter.

This tender represents an opportunity for businesses specialising in IT service management, specifically SMEs and VCSEs, to engage with a critical operational platform for CPS. The Managed Services contract is vital for maintaining and developing the Service Now platform used by CPS. Companies that can deliver comprehensive managed services and support for IT service management platforms are well-suited to compete for similar opportunities. The award signifies a growth opportunity for Flyform Ltd and highlights the importance of skillsets in IT service management and development in today's procurement landscape.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Service Now Managed Services

Notice Description

Service Now is the business-critical primary IT Service Management platform for CPS, Service Now is split into two contracts, one contract for the licensing, with the other contract being for Managed Service and Development. The current G-Cloud 12 contract for Managed Service and Development began on 01/04/2021 for an initial two-year contract. The current environment comes to an end in May 2024 following the extension option being triggered in 2023. Service Now is a business-critical service, and therefore it is essential it is re-procured. Indicative Contract duration is 2 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/81786fb1-6237-484a-b7d0-bb8a9882119b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£357,057 £100K-£500K
Lots Value
Not specified
Awards Value
£357,057 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Aug 20241 years ago
Submission Deadline
25 Apr 2024Expired
Future Notice Date
Not specified
Award Date
23 May 20241 years ago
Contract Period
11 Jun 2024 - 11 Jun 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CPS
Contact Name
CPS Commercial Team
Contact Email
commercialinbox@cps.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON,
Postcode
SW1H 9EA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FLYFORM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a-2024-08-02T10:24:19+01:00",
    "date": "2024-08-02T10:24:19+01:00",
    "ocid": "ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_413513/1386144",
        "title": "Service Now Managed Services",
        "description": "Service Now is the business-critical primary IT Service Management platform for CPS, Service Now is split into two contracts, one contract for the licensing, with the other contract being for Managed Service and Development. The current G-Cloud 12 contract for Managed Service and Development began on 01/04/2021 for an initial two-year contract. The current environment comes to an end in May 2024 following the extension option being triggered in 2023. Service Now is a business-critical service, and therefore it is essential it is re-procured. Indicative Contract duration is 2 years.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 357057,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-04-25T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-06-12T00:00:00+01:00",
            "endDate": "2026-06-11T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-CFS-288162",
            "name": "CPS",
            "identifier": {
                "legalName": "CPS"
            },
            "address": {
                "streetAddress": "102 Petty France,",
                "locality": "London,",
                "postalCode": "SW1H 9EA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "CPS Commercial Team",
                "email": "CommercialInbox@cps.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-291085",
            "name": "Flyform Ltd",
            "identifier": {
                "legalName": "Flyform Ltd"
            },
            "address": {
                "streetAddress": "9th Floor, Capital Towers Greyfriars road, Cardiff"
            },
            "details": {
                "scale": "large",
                "vcse": true
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-288162",
        "name": "CPS"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a-1",
            "status": "active",
            "date": "2024-05-24T00:00:00+01:00",
            "datePublished": "2024-08-02T10:24:19+01:00",
            "value": {
                "amount": 357057,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-291085",
                    "name": "Flyform Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-06-12T00:00:00+01:00",
                "endDate": "2026-06-11T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/81786fb1-6237-484a-b7d0-bb8a9882119b",
                    "datePublished": "2024-08-02T10:24:19+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "Redacted Contract",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/6eb4ba52-6cf8-49c7-8e0e-41db7173c365",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "description": "Service Now is the business-critical primary IT Service Management platform for CPS, Service Now is split into two contracts, one contract for the licensing, with the other contract being for Managed Service and Development",
                    "url": "http://WWW.CPS.GOV.UK"
                }
            ]
        }
    ]
}