Award

Client feedback programme contract 2021-23 (extension for 23)

NATIONAL AUDIT OFFICE

This public procurement record has 1 release in its history.

Award

15 Jul 2022 at 10:17

Summary of the contracting process

The National Audit Office is conducting a procurement process for the "Client feedback programme contract 2021-23 (extension for 23)", which focuses on gathering client feedback through annual surveys and interviews. This procurement falls under the survey services category within the services industry. The tender period ended on 15 May 2022, and the contract period commenced on 15 June 2022, lasting until 4 March 2023. The procurement method is selective, specifically a call-off from a framework agreement, with the total contract value set at £96,798.35.

This tender presents growth opportunities particularly for small and medium-sized enterprises (SMEs) that specialise in survey services or related research methodologies. Businesses with expertise in managing client feedback programmes, conducting surveys, and analysing qualitative data would be well-positioned to compete. The successful supplier, IFF Research, has experience in this field, indicating that organisations with a similar or complementary skill set could also explore future collaborations or tenders from the National Audit Office and other public bodies.

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Notice Title

Client feedback programme contract 2021-23 (extension for 23)

Notice Description

Annual client survey and interviews to gather feedback

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3cd49791-4ec7-4036-aa84-43aeaa7ee6a5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/23b2a67c-5189-4e81-940f-c089ad9576d3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£96,798 Under £100K
Lots Value
Not specified
Awards Value
£96,798 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jul 20223 years ago
Submission Deadline
15 May 2022Expired
Future Notice Date
Not specified
Award Date
14 May 20223 years ago
Contract Period
14 Jun 2022 - 4 Mar 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NATIONAL AUDIT OFFICE
Contact Name
Tania Khan
Contact Email
nao.procurement@nao.org.uk
Contact Phone
02077987000

Buyer Location

Locality
LONDON
Postcode
SW1W 9SP
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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