Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

NHS Login Run and Maintain 2

NHS England

This public procurement record has 1 release in its history.

Award

28 Aug 2026 at 12:51

Award Notice
Summary of the contracting process

NHS England is procuring run-and-maintain DevOps services for NHS Login, a live digital identity service used by more than 120 partner organisations. The service provides citizen registration, authentication and identity verification at different assurance levels, supporting access to digital healthcare applications including the NHS App, eRedbook and eConsult. The requirement covers effective and efficient operation of the live service, including day-to-day service operations, incident management and ongoing maintenance. The supplier must support operation against agreed service levels, including 24x7x365 user availability. This is an IT services requirement covering software, internet and support activities, with delivery associated with NHS England’s Leeds location and the wider NHS Login service.

The procurement has been awarded and the tender is complete. NHS England used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 19 January 2026 at 12:00 UTC, and the contract was awarded on 17 August 2026 to CGI IT UK Limited. The awarded value is £30,000,000. The estimated procurement value was between £18,000,000 and £30,000,000. The contract period runs from 1 September 2026 to 31 August 2029. The requirement was not identified as suitable for SMEs or voluntary, community and social enterprises. Evaluation was conducted through the framework call-off route, with the selected supplier responsible for the full live-service operation and maintenance requirement.

This opportunity indicates sustained NHS demand for suppliers able to operate critical, citizen-facing digital identity platforms at national scale. A credible future competitor would need mature DevOps and service-management capability, including continuous service availability, monitoring, incident response, problem management, release and change control, security, resilience and maintenance. Experience supporting authentication, registration or identity-verification services would be directly relevant, particularly where multiple external partners depend on shared platform capabilities. Suppliers should be able to demonstrate robust processes, suitably skilled operational and engineering teams, and the capacity to manage service-level commitments across a large partner ecosystem. The buyer’s decision also indicates that substantial scale and established delivery capability are important for this requirement.

How relevant is this notice?

Notice Information

Notice Title

NHS Login Run and Maintain 2

Notice Description

NHS login is a live service with 120+ 'partners' using its capability. It provides registration, authentication, and ID verification capability at different levels of transaction need, allowing citizens to gain access to digital healthcare applications, including NHS App, eRedbook and eConsult. This requirement is to ensure that the Buyer, through its Run and Maintain DevOps team, can deliver an effective and efficient operation of its NHS login live service. This includes both day-to-day operations, incident management in line with the Buyer's processes and procedures, and ongoing maintenance to ensure that the Buyer's NHS login service operates within agreed service level agreements e.g. 24x7x365 user availability.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3ce8acde-5519-4826-bbd1-2d8941b8a175
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8bef120b-d686-4eaf-964c-e97c3596490b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£30,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£30,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Aug 20261 months ago
Contract Period
1 Sep 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

CGI IT UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...