Tender

Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution

BIP SOLUTIONS LIMITED

This public procurement record has 1 release in its history.

Tender

17 Aug 2022 at 13:36

Tender Notice
Summary of the contracting process

The buying organisation, BIP SOLUTIONS LIMITED, has issued a tender titled "Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution" in the services category. The procurement is located in the North West region of the United Kingdom. The tender is currently in the planning stage with a tender period ending on August 30, 2022, and a contract period starting on October 31, 2022, and ending on January 2, 2023.

This tender presents an opportunity for businesses specialised in call centre services to bid for providing a cloud-hosted omnichannel contact centre solution to Torus. The tender is suited for businesses capable of implementing advanced customer contact technologies. Businesses interested in expanding their service offerings in the call centre industry should consider bidding for this contract.

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Notice Information

Notice Title

Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution

Notice Description

Torus are looking to implement a Cloud Omni-Channel Contact Centre platform to replace our existing on-premise contact centre solution. Full details of the requirement can be found in the Soft Market Response document contained within the linked exercise.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a9b44b93-98a2-4ad1-9fb0-bc1da0060922
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Not Specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Aug 20223 years ago
Submission Deadline
29 Aug 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Oct 2022 - 2 Jan 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIP SOLUTIONS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ST.HELENS
Postcode
WA9 1LD
Post Town
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
St. Helens
Electoral Ward
Peasley Cross & Fingerpost
Westminster Constituency
St Helens South and Whiston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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