Award

Helpdesk Software Support & Maintenance

ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST

This public procurement record has 2 releases in its history.

Award

20 Apr 2022 at 09:37

Award Notice
Award

08 Apr 2021 at 13:13

Award Notice
Summary of the contracting process

The public procurement process is conducted by the St Helens & Knowsley Teaching Hospitals NHS Trust, seeking support and maintenance services for their Helpdesk Call Logging system. Titled "Helpdesk Software Support & Maintenance," this contract falls under the services sector, specifically classified under CPV code 72253000 for Helpdesk and support services. The procurement stage is currently at the Award phase, with the contract having been awarded on 29 March 2022, and it will run until 31 March 2025. The total value of the contract is approximately £112,987.20, and it is targeted for delivery in the North West region of the United Kingdom.

This tender offers significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) that provide software-related services. Companies specialising in helpdesk support and maintenance services would be well-suited to compete, leveraging their expertise to fulfil the requirements of the St Helens & Knowsley Teaching Hospitals NHS Trust. Given the growing demand for efficient helpdesk solutions in the healthcare sector, potential bidders can position themselves strategically to expand their service offerings and client base.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Helpdesk Software Support & Maintenance

Notice Description

Annual Support and Maintenance for the Helpdesk Call Logging system used in the trust. Originally purchased via a framework partner under the Health Trust Europe framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d0561fb8-3fa0-466f-b55f-1efce2661b93
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Waiver
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

72260000 - Software-related services

Notice Value(s)

Tender Value
£112,987 £100K-£500K
Lots Value
Not specified
Awards Value
£138,678 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Apr 20223 years ago
Submission Deadline
28 Feb 2022Expired
Future Notice Date
Not specified
Award Date
30 Mar 20214 years ago
Contract Period
31 Mar 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESCOT
Postcode
L35 5DR
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
Knowsley
Electoral Ward
Whiston and Cronton
Westminster Constituency
St Helens South and Whiston

Supplier Information

Number of Suppliers
1
Supplier Name

SUNRISE SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c-2022-04-20T10:37:53+01:00",
    "date": "2022-04-20T10:37:53+01:00",
    "ocid": "ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "#Proc2122_1351 - Helpdesk Software Support & Maintenance",
        "title": "Helpdesk Software Support & Maintenance",
        "description": "Annual Support and Maintenance for the Helpdesk Call Logging system used in the trust. Originally purchased via a framework partner under the Health Trust Europe framework.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72253000",
            "description": "Helpdesk and support services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72260000",
                "description": "Software-related services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 112987.2,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other - Waiver",
        "tenderPeriod": {
            "endDate": "2022-02-28T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-04-01T00:00:00+01:00",
            "endDate": "2025-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/f7TA7H3j",
            "name": "ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST",
            "identifier": {
                "legalName": "ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/f7TA7H3j"
            },
            "address": {
                "streetAddress": "Whiston Hospital,Warrington Road",
                "locality": "PRESCOT",
                "postalCode": "L355DR",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Richard Crespin",
                "email": "purchasing@sthk.nhs.uk",
                "telephone": "01516765943"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02972424",
            "name": "SUNRISE SOFTWARE LIMITED",
            "identifier": {
                "legalName": "SUNRISE SOFTWARE LIMITED",
                "scheme": "GB-COH",
                "id": "02972424"
            },
            "address": {
                "streetAddress": "Unit 50 Barwell Business Park Leatherhead Road CHESSINGTON SURREY KT9 2NY GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/f7TA7H3j",
        "name": "ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c-1",
            "status": "active",
            "date": "2021-03-31T00:00:00+01:00",
            "datePublished": "2021-04-08T14:13:48+01:00",
            "value": {
                "amount": 25691,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02972424",
                    "name": "SUNRISE SOFTWARE LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-04-01T00:00:00+01:00",
                "endDate": "2022-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/8d8ce9f8-c403-4678-adc4-d99d7dec81d1",
                    "datePublished": "2021-04-08T14:13:48+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        },
        {
            "id": "ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c-2",
            "status": "active",
            "date": "2022-03-29T00:00:00+01:00",
            "datePublished": "2022-04-20T10:37:53+01:00",
            "value": {
                "amount": 112987.2,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02972424",
                    "name": "SUNRISE SOFTWARE LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-04-01T00:00:00+01:00",
                "endDate": "2025-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "2",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/d0561fb8-3fa0-466f-b55f-1efce2661b93",
                    "datePublished": "2022-04-20T10:37:53+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}