Award

ITS200985 Enhanced Voice Recognition Telephony

LEEDS CITY COUNCIL

This public procurement record has 1 release in its history.

Award

22 Oct 2018 at 08:08

Award Notice
Summary of the contracting process

The Leeds City Council is seeking to enhance its telephony capabilities through the provision of the 'ITS200985 Enhanced Voice Recognition Telephony' solution. This procurement, classified under the communication and multimedia software package category, was announced on 22nd October 2018 and is currently at the award stage. The open procurement process concluded on 1st October 2018, with a contract valued at £73,000, which will be in effect from 24th October 2018 until 23rd October 2021. The service will be delivered in the Yorkshire and the Humber region of the United Kingdom.

This tender presents opportunities for businesses that specialise in communication software and telephony solutions, particularly those capable of delivering virtualised systems. Companies offering innovative technology in voice recognition and customer support portals may find this contract particularly relevant. As the project has been awarded to Netcall Telecom Limited, businesses competing in similar niches may consider this an indication of upcoming requirements for related services within public sector organisations.

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Notice Information

Notice Title

ITS200985 Enhanced Voice Recognition Telephony

Notice Description

The provision of Virtualised Liberty solution and Contact Portal Solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3e3d7dab-c43e-4092-b817-cdcc778d404c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b330779b-fc9e-46b2-8fed-b0eb861a04fa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
£73,000 Under £100K
Lots Value
Not specified
Awards Value
£73,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20187 years ago
Submission Deadline
1 Oct 2018Expired
Future Notice Date
Not specified
Award Date
21 Oct 20187 years ago
Contract Period
23 Oct 2018 - 23 Oct 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEEDS CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 3DL
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TELECOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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