Award

AI Virtual Agent for South Norfolk District Council

SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

31 Jul 2025 at 13:17

Summary of the contracting process

The recent contract award for "AI Virtual Agent for South Norfolk District Council" was carried out by Suffolk Coastal District Council and Waveney District Council. This procurement is in the software and information systems category and primarily targets the delivery of services in the East of England, UK. The procurement process employed a selective method, specifically through a call-off from a framework agreement, indicating a streamlined approach to sourcing. The contract was awarded on 30th July 2025, with the contract period spanning from 1st August 2025 to 31st July 2026, encompassing a total value of £81,479.2.

This tender presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) like ICS AI Ltd, which successfully secured the contract. Businesses specialising in developing or providing AI solutions and software package systems stand to benefit the most from such opportunities. The framework agreement approach suggests that companies already within similar frameworks, especially those with a demonstrated proficiency in information systems, have a competitive edge in participating in and securing such contracts.

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Notice Title

AI Virtual Agent for South Norfolk District Council

Notice Description

This is a Contract Award Notice for South Norfolk District Council

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6037e0b6-7695-4054-b578-1cae712efd1c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£81,479 Under £100K
Lots Value
Not specified
Awards Value
£81,479 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20256 months ago
Submission Deadline
30 Jul 2025Expired
Future Notice Date
Not specified
Award Date
29 Jul 20256 months ago
Contract Period
31 Jul 2025 - 31 Jul 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOODBRIDGE
Postcode
IP12 4AU
Post Town
Ipswich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified

Local Authority
East Suffolk
Electoral Ward
Woodbridge
Westminster Constituency
Suffolk Coastal

Supplier Information

Number of Suppliers
1
Supplier Name

ICS AI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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