Award

HMRC Sugar CRM

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

AwardUpdate

16 May 2019 at 15:37

Award Notice
Award

16 May 2019 at 14:24

Award Notice
Summary of the contracting process

The procurement process titled "HMRC Sugar CRM" is initiated by H M Revenue & Customs, located in Salford, England. This tender falls under the category of research services and was completed with a contract value of £13,824. The procurement method used was selective, employing a call-off from a dynamic purchasing system. The tender period ended on 26 April 2019, while the awarded contract commenced on 29 April 2019 and is set to conclude on 28 April 2020.

This opportunity could promote business growth, especially for small to medium-sized enterprises (SMEs) capable of offering user research services aligned with HMRC's digital strategy. Companies focusing on user recruitment, particularly those targeting individuals and businesses affected by HMRC services amid the EU Exit, would be well-positioned to compete in this market. Potential applicants should demonstrate expertise in user engagement and a comprehensive understanding of the digital service design aligned with government standards.

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Notice Information

Notice Title

HMRC Sugar CRM

Notice Description

The HMRC Digital Strategy underpins our vision for the type of organisation we want to be and sets out how we will redesign our services to become a digital organisation. HMRC is a customer-focused delivery organisation and fully intends to meet the Government Standards for designing digital services to meet user needs as outlined by the Government Service Manual. User recruitment is a core part of User research, and forms part of our long term strategy of making tax digital. HMRC need to recruit users for research, both individuals and business customers (small, medium and large) that use or may need to use HMRC's services. We particularly need users outside the UK to enable us to concentrate on our EU Exit projects.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8e10f3fe-c9ed-4ee7-be99-865b364d03f0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£13,824 Under £100K
Lots Value
Not specified
Awards Value
£13,824 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 May 20196 years ago
Submission Deadline
26 Apr 2019Expired
Future Notice Date
Not specified
Award Date
27 Apr 20196 years ago
Contract Period
28 Apr 2019 - 28 Apr 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD North West (England)
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

SQUIZ

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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