Award

Return to Collection debt and Covid impacts.

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

AwardUpdate

28 Oct 2022 at 08:36

Award Notice
Award

28 Oct 2022 at 08:21

Award Notice
Summary of the contracting process

The public procurement contracting process for the project titled "Return to Collection debt and Covid impacts." was awarded to IFF by H M Revenue & Customs. The contracting process falls under the research services industry category. The procurement method was selective, with a contract value of £90,000. The tender period ended on 26th August 2022, and the contract period is from 24th October 2022 to 24th May 2023. The project is based in Salford, England.

This tender presents opportunities for businesses in the services sector, particularly those specialising in research services. Small and medium-sized enterprises (SMEs) are well-suited to compete, as indicated by the tender's suitability for SMEs. By participating, businesses can benefit from the potential for customer support, efficiencies, and maximising payment opportunities outlined in the contract. The innovative risking model introduced by H M Revenue & Customs aims to build customer confidence and seek financial assistance, creating avenues for business growth and development.

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Notice Information

Notice Title

Return to Collection debt and Covid impacts.

Notice Description

This is a KAI Social Research contract which was let through Research & Insights Dynamic Purchasing System. HMRC debt balance has increased significantly as a result of the pandemic as well as two significant pauses in active debt collection activity. in response to this, as well as reduced collector resource and increased workload Debt Managment have transformed debt collection, in concert with stakeholders across HMRC, by introducing an innovative risking model segmenting customers. We are able to quantify performance, however, we want to understand the driving force behind payments, motivations and perceptions. Internal quantitative evaluation is monitored robustly but additional qualitative research will allow us to get behind how our new approach has felt to customers, in order to enable us to form a robust model appropriate for the current climate and build customer confidence to comply with future liabilities and seek financial assistance. This approach requires robust evaluation due to significant investment and NAO interest. Research will enable us to react to evidence to deliver efficiencies, and provide customer support whilst maximising payment opportunities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3e8c5f5a-236f-4672-a7e1-2b835e5af55f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2b15aa10-a944-448a-be13-09a9d75f216b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
£90,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Oct 20223 years ago
Submission Deadline
25 Aug 2022Expired
Future Notice Date
Not specified
Award Date
9 Oct 20223 years ago
Contract Period
23 Oct 2022 - 24 May 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

IFF

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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