Award

Customer Survey Tool

NHS BUSINESS SERVICES AUTHORITY (NORTH EAST)

This public procurement record has 1 release in its history.

Award

30 Aug 2024 at 09:07

Award Notice
Summary of the contracting process

The NHS Business Services Authority (North East) has completed the procurement process for a Customer Survey Tool aimed at enhancing customer service, experience, and satisfaction. This contract, under the industry category of Software-related services (CPV code: 72260000), was conducted using a limited procurement method through a negotiated procedure without prior publication. The contract was awarded to SNAP SURVEYS LTD on 21 August 2024, with a total value of GBP 43,858. Key dates include the tender period end on 1 August 2024 and the contract duration from 1 September 2024 to 31 August 2026. The services will be provided within the region of England, United Kingdom, specifically in Newcastle (postal code NE15 8NY).

This procurement presents significant opportunities for businesses specialising in software-related services to expand their portfolio by engaging with NHS entities. Firms with expertise in customer interaction and satisfaction metrics are particularly well-suited for such contracts. Additionally, companies experienced in negotiating limited procurement processes can leverage this opportunity to establish long-term relationships with public sector buyers like the NHS Business Services Authority. Although this contract was not aimed specifically at SMEs or VCSEs, any capable business in the relevant sector can benefit from similar future opportunities to secure contracts and boost their growth.

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Notice Information

Notice Title

Customer Survey Tool

Notice Description

A Customer Survey Tool is needed to provide visibility of customer service, experience and satisfaction

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/23f677b6-dab3-4ad3-b8b8-288f8dc85d70
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£43,858 Under £100K
Lots Value
Not specified
Awards Value
£43,858 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Aug 20241 years ago
Submission Deadline
1 Aug 2024Expired
Future Notice Date
Not specified
Award Date
20 Aug 20241 years ago
Contract Period
31 Aug 2024 - 31 Aug 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS BUSINESS SERVICES AUTHORITY (NORTH EAST)
Contact Name
Hiren Vora
Contact Email
hiren.vora@nhsbsa.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
NEWCASTLE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

SNAP SURVEYS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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