Award

Accent Housing Digital Self Service Solution

ACCENT GROUP LIMITED

This public procurement record has 3 releases in its history.

Award

07 Dec 2017 at 16:02

Award Notice
TenderAmendment

03 Aug 2017 at 16:42

Tender Notice
Tender

03 Aug 2017 at 16:39

Tender Notice
Summary of the contracting process

The Accent Group Limited is seeking suppliers for the "Accent Housing Digital Self Service Solution" project, which falls under the software package and information systems category. Located in the Yorkshire and the Humber region of the United Kingdom, this procurement process was initiated on 3rd August 2017, with a tender period that closed on 8th September 2017. The successful bidder will need to deliver the digital solution by 31st October 2017, as the contract period extends from 31st October 2017 to 31st October 2021. The total contract value is estimated at £500,000, with a minimum bid threshold of £200,000 and an open procurement method utilised for this tender.

This tender presents significant opportunities for businesses in the software and technology sectors, particularly those with capabilities in developing digital platforms aimed at enhancing customer interaction and service delivery. Small and medium-sized enterprises (SMEs) with experience in building user-friendly applications, providing technical support, and integrating robust systems would be well-suited to compete for this contract. By engaging in this project, selected providers may expand their portfolio, demonstrate innovative solutions, and establish a long-term relationship with Accent Group Limited, thereby fostering growth in their business operations.

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Notice Information

Notice Title

Accent Housing Digital Self Service Solution

Notice Description

Digital Self-Service Solution Project Objectives and Scope The objectives of the project are to provide customers with a digital platform to transact with Accent and to achieve channel shift of 50% from the current customer transactions to online by 2020. Accent wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts. This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online and streamline the lettings process. With the addition of the ability to contact Accent via various channels including Social Media and Web Chat. The main requirements for suppliers will be to enable an excellent online self-service customer experience on any device with robust Application Programming Interfaces to core systems. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services to provide Accent with a new digital self-service solution. Please note that delivery of the digital self-service solution and core requirements must be completed by February 2018. Suppliers must be able to commit to this deadline as part of their tender response and to the other work streams as shown within the documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/88dcf67b-5f91-403b-8652-3d4afb0cd599
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£320,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Dec 20178 years ago
Submission Deadline
8 Sep 2017Expired
Future Notice Date
Not specified
Award Date
7 Nov 20178 years ago
Contract Period
24 Nov 2017 - 24 Nov 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ACCENT GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHIPLEY
Postcode
BD17 7SW
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Bradford
Electoral Ward
Baildon
Westminster Constituency
Shipley

Supplier Information

Number of Suppliers
1
Supplier Name

PRODO DIGITAL MARKETING

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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