Award

UK SBS IT18096 Third Party Maintenance

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

01 Jun 2018 at 11:24

Award Notice
Summary of the contracting process

The procurement process for the UK SBS IT18096 Third Party Maintenance contract was undertaken by UK Shared Business Services Limited, a contracting authority based in Swindon, England. The tender aims to establish a two-year break/fix IT hardware support contract for various IT infrastructure items, with an estimated value of £150,000. The procurement stage is complete, having awarded the contract on May 17, 2018. Bidders had until April 3, 2018, to submit their proposals for this selective procurement process, which was advertised through the Technology Services 2 framework.

This contract presents a significant opportunity for IT service providers and support companies, particularly those specialising in computer-related services and consultancy. With the focus on extending the useful life of legacy systems, businesses that offer flexible support solutions and fixed-price repairs would be particularly well-suited to engage in this bidding process. The contract's scope includes providing ongoing support across multiple locations, including equipment in Brussels, highlighting the potential for companies that can operate internationally.

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Notice Information

Notice Title

UK SBS IT18096 Third Party Maintenance

Notice Description

UK SBS had a requirement for; We are now looking to enter into a new Break/fix IT hardware contract for two years with the option to extend for an additional one year. This will cover numerous IT infrastructure items (See attached Equipment list - Appendix One) predominantly storage and associated infrastructure items supplied by various OEM's. The intention is that this contract will provide a single point of contact for reporting faults sourcing firmware, replacement hardware, and support. This provides UK SBS with a degree of extended viability for these items as well as reducing costs. The objective of this contract is to assist with extending the useful life of the IT infrastructure even when OEM's no longer are prepared to provide direct support for their legacy systems. In the long term, this will help with strategic project planning where costs can be mitigated by extending the life of assets which, whilst from an OEM perspective have been superseded, are still viable assets in the context of the business requirement. Scope The successful bidder will be responsible for : * Break-fix - Please see the attached equipment list (Appendix One) for the current devices, however storage devices and associated infrastructure should be the focus of support. In some instances 'Break-fix' will require an engineer to attend and partake in a collaborative install and configuration process with in house IT support before the fix is considered complete. The client anticipates that this will be established during contact with the supplier's service desk facility. * Fixed Price Repair (FPR) - There may be instances where UK SBS will require a non-listed item to be repaired i.e. on occasions where an item has come to the end of its natural OEM support or has been downgraded in terms of business criticality and no longer subject to OEM warranty or support. In this case time and materials at a fixed price repair in accordance with the rate card provided by the bidder in response to question AW5.2 plus the cost of the parts would be acceptable. All costs shall be agreed in writing. * In some cases UKSBS may wish to add additional items to the list of supported items under the Break fix agreement. The current support agreement is for equipment located at several locations including 1 in Europe (Brussels) as per Appendix One. UK SBS would anticipate the support agreement to be in place to ensure the support of this equipment continues and is available as required inclusive of national Bank Holidays. Details of the locations of equipment will be provided with the equipment list in Appendix One. This requirement was advertised on the CCS framework Technology Services 2 - Lot 3b

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3fd1259c-f911-4d3c-abe0-446ab95b0ca8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ac7905f0-38bf-49d1-a34f-2fa4eb44f071
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72500000 - Computer-related services

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
£150,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Jun 20187 years ago
Submission Deadline
3 Apr 2018Expired
Future Notice Date
Not specified
Award Date
16 May 20187 years ago
Contract Period
29 Jun 2018 - 29 Jun 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLK South West (England)
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

XMA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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