Award

Customer Service Apprenticeships Level 3 - ST0071

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

20 May 2021 at 14:09

Award Notice
Summary of the contracting process

The Department for Work and Pensions is conducting a completed procurement process for the provision of Customer Service Apprenticeships Level 3 (ST0071), with a total contract value of £1,200,000. This award was published on 20th May 2021, following a selective procurement method via a call-off from a dynamic purchasing system. The contract period started on 14th December 2020 and will run until 31st December 2022. The services are relevant to the customer services industry and are intended for various delivery addresses across the British Overseas Territories, Channel Islands, Europe, Isle of Man, the rest of the world, and the United Kingdom.

This tender provides a significant opportunity for businesses involved in delivering training and development services, particularly those focused on customer service skills. Companies with experience in apprenticeship schemes, staff training, and education are well-suited to compete for similar contracts. The established relationship between the Department for Work and Pensions and the awarded supplier, Babington Business College Limited, exemplifies the potential for growth in this sector, particularly for larger organisations capable of meeting the scale and requirements of such government contracts.

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Notice Information

Notice Title

Customer Service Apprenticeships Level 3 - ST0071

Notice Description

Provision of Customer Service Apprenticeships Level 3 - ST0071 for DWP staff

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-40284cb7-27d6-4875-a3ca-fee64c75a7f4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c92ab867-5bb9-4819-8a31-ca1dfd936e50
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79633000 - Staff development services

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,200,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20214 years ago
Submission Deadline
7 Dec 2020Expired
Future Notice Date
Not specified
Award Date
14 Dec 20205 years ago
Contract Period
14 Dec 2020 - 31 Dec 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
professional.services@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

BABINGTON BUSINESS COLLEGE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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