Award

Contract for the provision of contact centre services

DEPARTMENT FOR INTERNATIONAL TRADE

This public procurement record has 2 releases in its history.

TenderCancellation

30 Sep 2021 at 16:03

Tender Notice
Award

30 Sep 2021 at 15:40

Award Notice
Summary of the contracting process

The Department for International Trade has recently concluded a procurement process for a contract titled "Contract for the provision of contact centre services". This contract, valued at £720,000, falls under the postal and telecommunications services sector and was located in London, United Kingdom. The tender was part of a selective procurement method, specifically a call-off from a framework agreement, with the tender period ending on 16th August 2021. The contract duration commenced on 26th August 2021 and is slated to conclude on 31st March 2022.

This procurement process presents significant opportunities for business growth, particularly for companies in the telecommunications and customer service industries. Businesses with experience in contact centre operations would be well-suited to compete in similar tenders, especially those that can demonstrate capacity for high-quality service delivery and responsiveness. The successful tenderer was HGS UK Ltd., which indicates a competitive marketplace where providers capable of offering tailored solutions can excel.

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Notice Information

Notice Title

Contract for the provision of contact centre services

Notice Description

Contract for the provision of contact centre services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5251bccf-7b81-4c84-91b9-1f17edeff070
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£720,000 £500K-£1M
Lots Value
Not specified
Awards Value
£720,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20214 years ago
Submission Deadline
16 Aug 2021Expired
Future Notice Date
Not specified
Award Date
16 Sep 20214 years ago
Contract Period
25 Aug 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR INTERNATIONAL TRADE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

HGS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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