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Good Sam instant Help solution for West Midlands Fire & Rescue Authority

West Midlands Fire Service

This public procurement record has 1 release in its history.

Award

01 Sep 2026 at 15:34

Award Notice
Summary of the contracting process

West Midlands Fire Service procured a software service for its Good Sam instant Help solution. The requirement is classified as software packages and information systems and falls within the services category. It supports the Fire Service’s operations in the West Midlands, with the buying organisation based at its headquarters in Birmingham. The named solution is intended for West Midlands Fire Service rather than for general public-sector use. This is a technology services opportunity for suppliers that provide emergency-response, public-safety or other operational software, particularly solutions that enable rapid access to help and coordinated assistance. The requirement is associated with one buyer and one service scope for the West Midlands.

The procurement has been awarded and the process is complete. West Midlands Fire Service used a selective procedure to make a call-off from a framework agreement. The tender deadline was 10 August 2026 at 5pm, and the contract was awarded on 10 August 2026. GoodSAM Limited was selected for an award of £150,000. The contract runs from 1 September 2026 to 31 August 2029. The opportunity was identified as suitable for small and medium-sized enterprises and unsuitable for voluntary, community or social enterprises. The award is active, and the awarded contract covers the Good Sam instant Help solution for West Midlands Fire Service.

This award shows an established requirement within West Midlands Fire Service for a specialist instant-help software solution, delivered through a framework call-off and supplied by an SME. A future competitor would need a credible operational technology product, the capability to implement and support it for a fire and rescue organisation, and experience of delivering dependable software services in a public-safety setting. Suppliers should also be prepared to work within a framework-based purchasing route and support deployment across the West Midlands. Relevant businesses include emergency-response technology providers, public-sector software specialists and SMEs with a proven record of integrating or operating information systems where rapid assistance, service reliability and effective coordination are important.

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Notice Information

Notice Title

Good Sam instant Help solution for West Midlands Fire & Rescue Authority

Notice Description

Good Sam instant Help solution for West Midlands Fire & Rescue Authority

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4092976f-0528-482c-8121-5b909ce3ba64
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/72bb064e-ca29-4383-9684-2e7fca0b91c8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
£150,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Aug 20261 months ago
Contract Period
1 Sep 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Midlands Fire Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B7 4HW
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Nechells
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

GOODSAM LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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