Award

Behavioural Insights: Direct Award via Crown Commercial Service Framework RM3742 (Behavioural Insights Consulting and Research)

NHS COMMISSIONING BOARD

This public procurement record has 1 release in its history.

Award

27 Jun 2017 at 14:50

Award Notice
Summary of the contracting process

The NHS Commissioning Board has initiated a procurement process titled "Behavioural Insights: Direct Award via Crown Commercial Service Framework RM3742 (Behavioural Insights Consulting and Research)." This project, located in Leeds, aims to implement behavioural insights into the NHS 111 telephony service to improve adherence to advice given by clinical call handlers. The procurement is at the Award stage, having been completed on 16 June 2017, with a contract period spanning from 19 June 2017 to 31 December 2017. The direct procurement method has been employed with a total contract value of £140,702 for consultancy services within the technical analysis sector.

This tender presents a growth opportunity for businesses specialising in behavioural insights, consultancy services, or technical research, particularly those capable of undertaking analytical studies and developing evidence-based recommendations. Small and medium-sized enterprises (SMEs) in related fields may find themselves well-positioned to compete, given the nature of the project that involves understanding and enhancing the effectiveness of telephony services in healthcare settings.

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Notice Information

Notice Title

Behavioural Insights: Direct Award via Crown Commercial Service Framework RM3742 (Behavioural Insights Consulting and Research)

Notice Description

Behavioural Insights Team Limited will undertake a Study that will introduce behavioural insights in to the NHS 111 telephony service. This will be undertaken by varying the script used by clinical call handlers to improve adherence to advice. This study will enable Behavioural Insights Team Limited to provide the Customer with insight and suggestions for evidence-based changes to scripts that could be used to improve adherence to advice not to attend Accident and Emergency, and reduce costs. The Study will be undertaken in two stages: Stage 1: An analysis/exploratory stage where call recordings would be used to identify call handlers and phrases that were particularly effective in ensuring adherence to advice; and Stage 2: A trial stage, where different variations to the clinical script are introduced within a randomised controlled trail (RCT), to see what is the most effective. Outputs would include a rapid evidence review; synthesis of findings at each stage of the research study; and a final report including recommendations. Aim/Objectives: To measure the impact of changes to 111 scripts or protocols, informed by behavioural insights. The aim of any intervention will be to reduce downstream demand on higher acuity services (A&E and potentially 999) after contact with 111. Work Packages: Behavioural Insights Team Limited have proposed that there are three stages to this project: Stage 1: Analysis Stage 2: Solutions; and Stage 3: Testing. Behavioural Insights Team Limited will be appointed on a Direct Award basis through the Crown Commercial Service Behavioural Insights Consulting and Research (RM3742) Framework Agreement. Behavioural Insights Team Limited are the sole supplier on this framework and therefore a Direct Award is permitted under the Procurement Contract Regulations. Additional information: A copy of the redacted Direct Award Call-Off contract agreed will be uploaded in due course.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-40ae9f04-5028-49fe-8e64-c804ebafdb3a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a07793d6-cb06-4154-b5b6-d0837fbd88e6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

71621000 - Technical analysis or consultancy services

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
£140,702 £100K-£500K
Lots Value
Not specified
Awards Value
£140,702 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jun 20178 years ago
Submission Deadline
12 Jun 2017Expired
Future Notice Date
Not specified
Award Date
15 Jun 20178 years ago
Contract Period
18 Jun 2017 - 31 Dec 2017 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS COMMISSIONING BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

BEHAVIOURAL INSIGHTS TEAM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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