Award

Digital Insight for Customer Services and Customer Insight

MCA - MARITIME AND COASTGUARD AGENCY

This public procurement record has 1 release in its history.

Award

01 Apr 2025 at 08:49

Award Notice
Summary of the contracting process

The Maritime and Coastguard Agency (MCA), located in Southampton, England, has completed the procurement process for the provision of digital insight licences to enhance customer service and insight. This tender, titled "Digital Insight for Customer Services and Customer Insight," falls under the market research services industry category. The procurement was conducted through a selective method, specifically a call-off from a framework agreement. The tender closed on 20th March 2025, with the contract running from 1st April 2025 to 31st March 2028. Gartner U.K. Limited, a large-scale supplier based in Egham, Surrey, was awarded the contract valued at £144,600.

This procurement presents significant opportunities for businesses specialising in market research services, particularly those providing digital tools and solutions for customer insights. Small and medium-sized enterprises (SMEs) are encouraged to engage in such tenders, offering them the potential to expand their service offerings and client base through high-value contracts. The MCA's focus on enhanced customer service tools indicates a continual demand for innovative solutions in this sector, creating avenues for growth for technology providers and consultancies adept in market research and customer service analytics.

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Notice Information

Notice Title

Digital Insight for Customer Services and Customer Insight

Notice Description

Provision of 2 x licences to gain access to customer service insight.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d9db288d-0769-47f5-870b-0018ac8bf8db
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£144,600 £100K-£500K
Lots Value
Not specified
Awards Value
£144,600 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Apr 202510 months ago
Submission Deadline
20 Mar 2025Expired
Future Notice Date
Not specified
Award Date
20 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MCA - MARITIME AND COASTGUARD AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

GARTNER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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