Notice Information
Notice Title
Understanding customer experience of parcel deliveries
Notice Description
Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-43adaf44-0182-42c0-99a6-c564eafa3cb9
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/e1b9847f-b2fa-4a16-ad9d-adec9a84952d
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other - Mini Competition via Ofcom Market Research Framework Agreement
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79310000 - Market research services
Notice Value(s)
- Tender Value
- £70,680 Under £100K
- Lots Value
- Not specified
- Awards Value
- £70,680 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Jun 20264 days ago
- Submission Deadline
- 20 Mar 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 15 Apr 20262 months ago
- Contract Period
- 17 May 2026 - 30 Sep 2026 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- OFCOM
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 9HA
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- TLI London
-
- Local Authority
- Southwark
- Electoral Ward
- Borough & Bankside
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/e1b9847f-b2fa-4a16-ad9d-adec9a84952d
22nd June 2026 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-43adaf44-0182-42c0-99a6-c564eafa3cb9-2026-06-22T11:17:30+01:00",
"date": "2026-06-22T11:17:30+01:00",
"ocid": "ocds-b5fd17-43adaf44-0182-42c0-99a6-c564eafa3cb9",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "tender_522024/1587292",
"title": "Understanding customer experience of parcel deliveries",
"description": "Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79310000",
"description": "Market research services"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "SE1 9HA"
},
{
"region": "London",
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 70680,
"currency": "GBP"
},
"procurementMethodDetails": "Other - Mini Competition via Ofcom Market Research Framework Agreement",
"tenderPeriod": {
"endDate": "2026-03-20T12:00:00Z"
},
"contractPeriod": {
"startDate": "2026-05-18T00:00:00+01:00",
"endDate": "2026-09-30T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": true
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-CFS-42310",
"name": "OFCOM",
"identifier": {
"legalName": "OFCOM"
},
"address": {
"streetAddress": "Riverside House, 2a Southwark Bridge Road",
"locality": "London",
"postalCode": "SE1 9HA",
"countryName": "England"
},
"contactPoint": {
"email": "procurementnotice@ofcom.org.uk"
},
"details": {
"url": "https://ofcom.bravosolution.co.uk/web/login.shtml"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-335777",
"name": "Navigator Insight (Formally Blue Marble Research)",
"identifier": {
"legalName": "Navigator Insight (Formally Blue Marble Research)"
},
"address": {
"streetAddress": "5 Merus Court, Meridian Business Park, Leicester, LE19 1RJ"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-CFS-42310",
"name": "OFCOM"
},
"awards": [
{
"id": "ocds-b5fd17-43adaf44-0182-42c0-99a6-c564eafa3cb9-1",
"status": "active",
"date": "2026-04-16T00:00:00+01:00",
"datePublished": "2026-06-22T11:17:30+01:00",
"value": {
"amount": 70680,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-335777",
"name": "Navigator Insight (Formally Blue Marble Research)"
}
],
"contractPeriod": {
"startDate": "2026-05-18T00:00:00+01:00",
"endDate": "2026-09-30T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/e1b9847f-b2fa-4a16-ad9d-adec9a84952d",
"datePublished": "2026-06-22T11:17:30+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}