Award

Contract for PCI Secure Telephone Payments Solution

GATESHEAD COUNCIL

This public procurement record has 2 releases in its history.

Award

25 Jan 2022 at 08:45

Award Notice
Tender

21 Jun 2021 at 09:47

Tender Notice
Summary of the contracting process

Gateshead Council is seeking to procure a PCI Secure Telephone Payments Solution through an accelerated open tender process. This procurement process is categorised under services and specifically focuses on telephone and data transmission services, with a total contract value of £250,000. The tender period concluded on 6th July 2021, and the contract, set to start on 1st September 2021, will last until 31st August 2026. The urgent nature of this procurement is substantiated by the Council, necessitating a shorter timeframe for tender submissions to ensure compliance with PCI standards in light of risks associated with telephone payments.

This tender presents valuable opportunities for small and medium enterprises (SMEs) specialising in payment solutions, IT services, and telecommunications. Companies with experience in providing secure payment processing systems, particularly those that can ensure PCI compliance and possess innovative technology to mitigate risks during customer transactions, would be particularly well-suited to compete for this contract. Engaging with this tender enables businesses to grow by collaborating with the local authority and gaining a foothold in the public sector market.

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Notice Information

Notice Title

Contract for PCI Secure Telephone Payments Solution

Notice Description

Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remained an area of potential risk. The Council has therefore procured a solution which allows employees and Customer Service Agents to take customer not present (MOTO)payments over the phone whilst descoping remaining PCi requirements. Go to www.nepo.org to access the tender documents. Please note: The time limit for receipt of tenders has been fixed at 15 days in accordance with Regulation 27 (5) of the Public Contract Regulations 2015 due to a state of urgency duly substantiated by the Council rendering a longer time limit for receipt of tenders impracticable.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fd469a1d-ada8-4234-8907-f0d8274fb249
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Accelerated Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
£293,818 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jan 20224 years ago
Submission Deadline
6 Jul 2021Expired
Future Notice Date
Not specified
Award Date
13 Jan 20224 years ago
Contract Period
14 Jan 2022 - 13 Jan 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GATESHEAD COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GATESHEAD
Postcode
NE8 1HH
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
Gateshead
Electoral Ward
Bridges
Westminster Constituency
Gateshead Central and Whickham

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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