Award

ITSM Replacement

ESSEX COUNTY FIRE & RESCUE SERVICE

This public procurement record has 1 release in its history.

Award

23 Aug 2021 at 10:16

Award Notice
Summary of the contracting process

The procurement process pertains to the contract for an IT Service Management Software (ITSM) replacement, awarded by Essex County Fire & Rescue Service, located in Witham, England. The contract, valued at £72,600, was awarded through a selective procurement method, specifically as a call-off from a framework agreement. The contract period commenced on 16 June 2021 and is set to conclude on 13 June 2023. This award is part of the goods category within the Software package and information systems industry, marking a significant development completed on 9 June 2021.

This tender presents an opportunity for businesses in the software and IT services sector to expand their reach and capabilities, particularly companies that offer cloud-based solutions or similar ITSM products. Given the assessment that larger suppliers were involved, this contract might be especially accessible to established organisations with proven track records in providing software solutions for public sector clients. Businesses looking to compete should ensure they meet the technical and compliance standards required by the Essex County Fire & Rescue Service.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

ITSM Replacement

Notice Description

ITSM SAAS Solution contract awarded through G-Cloud

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/320a9b33-65b6-4614-8200-4d19cb86d2e8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£72,600 Under £100K
Lots Value
Not specified
Awards Value
£72,600 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Aug 20214 years ago
Submission Deadline
24 Mar 2021Expired
Future Notice Date
Not specified
Award Date
8 Jun 20214 years ago
Contract Period
15 Jun 2021 - 13 Jun 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ESSEX COUNTY FIRE & RESCUE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WITHAM
Postcode
CM8 3HB
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH34 Essex Haven Gateway
Delivery Location
Not specified
Local Authority
Braintree
Electoral Ward
Silver End & Cressing
Westminster Constituency
Witham

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef-2021-08-23T11:16:40+01:00",
    "date": "2021-08-23T11:16:40+01:00",
    "ocid": "ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Fire0503",
        "title": "ITSM Replacement",
        "description": "ITSM SAAS Solution contract awarded through G-Cloud",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "CM8 3HB"
                    }
                ]
            }
        ],
        "value": {
            "amount": 72600,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2021-03-24T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-06-16T00:00:00+01:00",
            "endDate": "2023-06-13T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-CFS-109000",
            "name": "ESSEX COUNTY FIRE & RESCUE SERVICE",
            "identifier": {
                "legalName": "ESSEX COUNTY FIRE & RESCUE SERVICE"
            },
            "address": {
                "streetAddress": "Shq Kelvedon Park,London Road, Rivenhall",
                "locality": "WITHAM",
                "postalCode": "CM83HB",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Dianne Perkins",
                "email": "dianne.perkins@essex-fire.gov.uk",
                "telephone": "01376576423"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-331218825",
            "name": "Freshworks Inc.",
            "identifier": {
                "legalName": "Freshworks Inc.",
                "scheme": "GB-COH",
                "id": "331218825"
            },
            "address": {
                "streetAddress": "2950 S Delaware St Ste 201 San Mateo CA 94403 US"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-109000",
        "name": "ESSEX COUNTY FIRE & RESCUE SERVICE"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef-1",
            "status": "active",
            "date": "2021-06-09T00:00:00+01:00",
            "datePublished": "2021-08-23T11:16:40+01:00",
            "value": {
                "amount": 72600,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-331218825",
                    "name": "Freshworks Inc."
                }
            ],
            "contractPeriod": {
                "startDate": "2021-06-16T00:00:00+01:00",
                "endDate": "2023-06-13T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/320a9b33-65b6-4614-8200-4d19cb86d2e8",
                    "datePublished": "2021-08-23T11:16:40+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}