Award

CPT_24_44 - ServiceNow enhanced support

NATIONAL AUDIT OFFICE

This public procurement record has 1 release in its history.

Award

04 Jul 2025 at 11:18

Award Notice
Summary of the contracting process

The National Audit Office (NAO), located at 157-197 Buckingham Palace Road, London, has completed the procurement process for "CPT_24_44 - ServiceNow enhanced support." The procurement, under the industry category "Computer equipment and supplies," has been awarded to Mozaic Services Ltd via the Crown Commercial Services GCloud 14 framework. This selective procurement followed a call-off from a framework agreement. The contract, which began on 1st July 2025, runs until 30th June 2027, with the possibility of two one-year extensions. The contract for services management, maintenance, and support of the NAO’s digital services holds a gross value of up to £1,008,000 for the potential four-year term. This opportunity was made available to small and medium enterprises (SMEs) but not for voluntary, community and social enterprises (VCSEs).

This tender presents significant growth opportunities for businesses specialising in digital services, particularly those focused on platform support and service development. SMEs with expertise in managing and supporting ServiceNow platforms stand to benefit greatly from this contract. The procurement’s framework call-off method streamlines the process, offering a structured pathway for suppliers already positioned within this framework. Businesses proficient in offering technological solutions within the public sector, especially those already familiar with the Crown Commercial Service frameworks, would find this tender well-suited for their capabilities.

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Notice Information

Notice Title

CPT_24_44 - ServiceNow enhanced support

Notice Description

National Audit Office (NAO) awarded a contract to Mozaic Services Ltd through Crown Commercial Services GCloud 14. Provision of professional services support for our ServiceNow platform. The service incorporates the maintenance, support and service development of the NAO's service management function for Digital Services & Information Security. This is an initial two year contract with the option to extend for two years in one year periods. Contract start 01.07.25. Final expiry is 30.06.29. Value of contract for the potential four year term is PS1,008,000.00 gross.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b771a63c-bbac-48f1-a051-1538c78fbd64
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

CPV Codes

30200000 - Computer equipment and supplies

Notice Value(s)

Tender Value
£828,000 £500K-£1M
Lots Value
Not specified
Awards Value
£504,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jul 20257 months ago
Submission Deadline
1 Feb 2025Expired
Future Notice Date
Not specified
Award Date
10 Jun 20258 months ago
Contract Period
30 Jun 2025 - 30 Jun 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL AUDIT OFFICE
Contact Name
Central Procurement Team
Contact Email
nao.procurement@nao.org.uk
Contact Phone
44 20 7798 7000

Buyer Location

Locality
LONDON
Postcode
SW1W 9SP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

MOZAIC SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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