Tender

The purchase of Mystery Shopping services

BRITISH COUNCIL

This public procurement record has 3 releases in its history.

TenderAmendment

06 May 2022 at 16:48

Tender Notice
TenderAmendment

20 Apr 2022 at 13:06

Tender Notice
Tender

11 Apr 2022 at 14:28

Tender Notice
Summary of the contracting process

The British Council is currently conducting a procurement process for 'The purchase of Mystery Shopping services', classified under business and management consultancy and related services. This open tender aims to assess the quality and compliance of IELTS SELT services through Mystery Shopping Events, conducted at various IELTS Test Points across the UK and globally. The tender period closes on 10th May 2022, with the contract set to commence on 9th July 2022 and conclude by 9th April 2024. Suppliers are invited to propose for one or both lots, which include locations in the UK and the rest of the world, with specific details accessible in the request for proposals.

This tender presents significant opportunities for businesses specialising in consulting services, particularly those experienced in research, quality assurance, and logistics management. Suppliers able to recruit and manage Mystery Shoppers effectively will find this an attractive bid, as it requires not only regional coverage but also the ability to meet agreed targets and timelines. Moreover, companies that can demonstrate expertise in understanding regulatory requirements will be well-positioned to compete for this contract.

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Notice Information

Notice Title

The purchase of Mystery Shopping services

Notice Description

IELTS is the International English Language Testing System. It is the world's most popular English language Test for higher education and global migration, with over 3.5 million IELTS Tests taken in the last years. The British Council offers IELTS Tests throughout the world. IELTS for UKVI is approved Secure English language tests (SELT) by the UK Home Office for visa applications to the UK. The British Council contracts independent, qualified third-party suppliers to conduct annual Mystery Shopping Events at all IELTS SELT Test Points, measuring quality and compliance of the service against UKVI requirements and gathering specific information about the services. The Mystery Shopping programme is currently split into two geographical categories or lots i.e. Lot 1) United Kingdom (UK) IELTS SELT locations, and lot 2) Rest of the World (ROW) IELTS SELT locations. A list of locations for the respective lots are provided via links in the RFP. The lists are subject to regular review and updates. Suppliers are invited to submit a separate proposal for either one or both lots. The supplier(s) must have the ability and resources to effectively deliver the programme in either one or both lots as per agreed target and reporting timeline. The supplier must recruit, select, train and performance monitor Mystery Shoppers to conduct the shopping exercise. The supplier is responsible for logistics and coordination of the programme as per agreed targets. Additional information: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b299222b-41e8-40c2-b431-e1ca86a40dc2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 May 20223 years ago
Submission Deadline
16 May 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
9 Jul 2022 - 9 Apr 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH COUNCIL
Contact Name
Brian D'Mello
Contact Email
brian.dmello@britishcouncil.org
Contact Phone
-

Buyer Location

Locality
LONDON
Postcode
E20 1JQ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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