Award

Microsoft Direct Routing Carrier Services and Contact Centre Services

UNIVERSITY OF CUMBRIA

This public procurement record has 1 release in its history.

Award

23 Feb 2026 at 12:05

Award Notice
Summary of the contracting process

The University of Cumbria has concluded the award stage of the procurement process for its contracted services titled "Microsoft Direct Routing Carrier Services and Contact Centre Services." This project falls under the industry category of Radio, television, communication, telecommunication, and related equipment, and is based in England with postal code CA1 2HH. The procurement follows a restricted procedure above the threshold, suitable for small to medium-sized enterprises (SMEs). The contract period runs from 1st April 2026 to 31st March 2029, with an award notice published on 23rd February 2026. The total contract value is £291,844 GBP, with Charterhouse Voice & Data Ltd being the awarded supplier.

This tender presents promising opportunities for companies specialising in cloud-based telephony and contact centre solutions, particularly SMEs looking to expand their clientele within higher education institutions. The selective procurement method could favour businesses with tailored expertise in telecommunication services. Organisations that can deliver innovative solutions with robust maintenance support may gain a competitive edge and find significant growth potential within this sector. Business users experienced in similar projects are encouraged to identify partnership opportunities or service offerings to leverage this contract for future growth.

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Notice Information

Notice Title

Microsoft Direct Routing Carrier Services and Contact Centre Services

Notice Description

The University of Cumbria require Cloud based software and maintenance for Telephony and Contact centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/03a51a7e-93ba-4415-8130-02e696e042a3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

Notice Value(s)

Tender Value
£291,844 £100K-£500K
Lots Value
Not specified
Awards Value
£291,844 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Feb 20262 weeks ago
Submission Deadline
15 Jan 2026Expired
Future Notice Date
Not specified
Award Date
23 Feb 20262 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF CUMBRIA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
-
Postcode
CA1 2HH
Post Town
Carlisle
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD1 Cumbria
Small Region (ITL 3)
TLD13 Cumberland
Delivery Location
Not specified
Local Authority
Cumberland
Electoral Ward
Castle
Westminster Constituency
Carlisle

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERHOUSE VOICE & DATA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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