Tender

Anti Corruption and Abuse Communications Service Framework

BLUELIGHT COMMERCIAL

This public procurement record has 1 release in its history.

Tender

28 Jul 2023 at 11:44

Tender Notice
Summary of the contracting process

The BlueLight Commercial organisation has issued a tender for an "Anti Corruption and Abuse Communications Service Framework" in the Call centre industry category. The procurement stage is currently in the tender phase, with a deadline for submissions set for August 25, 2023. The contract is valued at £2,000,000 GBP and is planned to start on November 30, 2023, with an end date in 2027. The process is open to small and medium-sized enterprises and voluntary, community, and social enterprises.

This tender presents an opportunity for businesses experienced in providing call centre services within the policing and criminal justice sectors to confidentially report corrupt practices within the police workforce. The service, which must operate 24/7, aims to ensure 100% anonymity for whistleblowers. Businesses with expertise in delivering services across different mediums and organisations in the UK, including Police Scotland and Police Service of Northern Ireland, would be well-suited to compete in this procurement process.

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Notice Information

Notice Title

Anti Corruption and Abuse Communications Service Framework

Notice Description

BlueLight Commercial are seeking a suitably qualified and experienced provider with extensive experience of working within policing and criminal justice to embed a bespoke and dedicated 0800 or freephone number for the public to use, which to enable them to confidentially report information about any member of the police workforce who they believe are taking advantage of their role and/or abusing their position of power. This may be for a variety of reasons including financial or sexual purposes, or behaviour that is motivated by prejudice. Due to the nature of this requirement and a commitment from both the APCC and NPCC to deal proactively with matters of suspected corruption, there is an expectation that the reporting line will be fully operational by the This requirement is essential to the public to ensure that UK Poling has easily accessible, effective and robust measures in place, to investigate, monitor and record inappropriate behaviours by police officers/police staff. This service must ensure 100% anonymity to enable members of the public who report wrongdoing to have the option to remain 100% anonymous, this will encourage those who would not ordinarily make a complaint or highlight issues as it will provide method of doing so without fear of details being taken. The service must adopt a 24/7 365 capability and provide a single service for all of UK policing. This service is intended to be delivered to one successful provider. It is intended to create a framework where Forces and Policing Organisations across the UK, including Police Scotland, Police Service of Northen Ireland and Non-Home Office Forces will be able to call off and utilise the successful provider to then deliver services across that force. The provider must also be able to operate across different mediums (phone/online/mobile).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e0eaab0b-78fd-463c-a492-cab2902c6e80
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20232 years ago
Submission Deadline
25 Aug 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Nov 2023 - 30 Nov 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BLUELIGHT COMMERCIAL
Contact Name
Michele Ligorio
Contact Email
michele.ligorio@bluelight.police.uk
Contact Phone
+44 7971031808

Buyer Location

Locality
LONDON
Postcode
SW1P 3JS
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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