Tender

GB-London: 001476 RFI - British Library Ticketing and Customer Journey Solution

BRITISH LIBRARY

This public procurement record has 1 release in its history.

Tender

04 Jun 2020 at 13:10

Tender Notice
Summary of the contracting process

The British Library is currently planning a procurement process titled "GB-London: 001476 RFI - British Library Ticketing and Customer Journey Solution," aimed at gathering information on flexible ticketing and user journey solutions. This open procedure targets the services industry, with a tender period that will conclude on 19 June 2020. The total contract value is set between £50,000 and £100,000, with the contract period expected to commence on 1 February 2022 and extend until 31 January 2025. Interested parties will have the opportunity to submit information during this stage, which is part of a market consultation exercise.

This tender presents significant business growth opportunities, particularly for small and medium enterprises (SMEs) with experience in ticketing solutions. As the British Library seeks a flexible system capable of adapting to various cultural offerings, businesses that can demonstrate innovation in customer engagement and journey optimisation will be well-positioned to compete. Submissions should reflect an understanding of diverse ticketing options that cater to an international audience, including those in British Overseas Territories and Europe.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

GB-London: 001476 RFI - British Library Ticketing and Customer Journey Solution

Notice Description

The British Library has a broad and varied cultural offer, which requires a flexible ticketing and membership solution able to expand and contract according to product requirements. All tickets are available to purchase in person, online or via the telephone. The purpose of this RFI is to seek information on ticketing and user journey solutions from a broad range of suitably experienced organisations. When submitting information, all organisations should note that this is a request for information not a tender opportunity; it is part of a market consultation exercise aiming to ensure that the procurement route selected and the options ultimately developed for any procurement are properly informed. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c3cdf9ba-d89f-4f52-a272-3d57ac338721
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

CPV Codes

22459000 - Tickets

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jun 20205 years ago
Submission Deadline
19 Jun 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2022 - 31 Jan 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH LIBRARY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 2DB
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
St Pancras & Somers Town
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6-2020-06-04T14:10:01+01:00",
    "date": "2020-06-04T14:10:01+01:00",
    "ocid": "ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP498842474",
        "title": "GB-London: 001476 RFI - British Library Ticketing and Customer Journey Solution",
        "description": "The British Library has a broad and varied cultural offer, which requires a flexible ticketing and membership solution able to expand and contract according to product requirements. All tickets are available to purchase in person, online or via the telephone. The purpose of this RFI is to seek information on ticketing and user journey solutions from a broad range of suitably experienced organisations. When submitting information, all organisations should note that this is a request for information not a tender opportunity; it is part of a market consultation exercise aiming to ensure that the procurement route selected and the options ultimately developed for any procurement are properly informed. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.",
        "datePublished": "2020-06-04T14:10:01+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "22459000",
            "description": "Tickets"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 50000,
            "currency": "GBP"
        },
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2020-06-19T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-02-01T00:00:00Z",
            "endDate": "2025-01-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/c3cdf9ba-d89f-4f52-a272-3d57ac338721",
                "datePublished": "2020-06-04T14:10:01+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=498842474"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-141656",
            "name": "British Library",
            "identifier": {
                "legalName": "British Library"
            },
            "address": {
                "streetAddress": "96 Euston Rd.",
                "locality": "London",
                "postalCode": "NW1 2DB",
                "countryName": "UK"
            },
            "contactPoint": {
                "name": "Andy Kemp",
                "email": "andy.kemp@bl.uk",
                "telephone": "00441937546387"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-141656",
        "name": "British Library"
    }
}