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Covid 19 Vaccinations Programme - Helpline Service - Call Handling

NHS England

This public procurement record has 2 releases in its history.

Award

22 Mar 2023 at 12:44

Award Notice
Award

08 Jul 2022 at 15:26

Award Notice
Summary of the contracting process

The NHS ENGLAND has recently awarded a contract for the Covid 19 Vaccinations Programme - Helpline Service - Call Handling. The contract, valued at £18,100,000, was tendered using the selective procurement method with a call-off from a framework agreement. The contract period started on 6th January 2021 and ended on 31st March 2022.

This tender presents an opportunity for businesses in the service sector, especially call centres, to provide outbound call centre services for supporting the delivery of the COVID-19 Vaccination Helpline. The buyer, NHS ENGLAND, located in Leeds, United Kingdom, has awarded the contract to Teleperformance Ltd, based in Bristol. Businesses suited for this opportunity should have expertise in call handling and telephony support services related to COVID-19 vaccination programmes.

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Notice Information

Notice Title

Covid 19 Vaccinations Programme - Helpline Service - Call Handling

Notice Description

The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will: 1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and 2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System 3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). 4. The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bc169c68-1164-44d2-ac22-8d36c05654a0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£18,100,000 £10M-£100M
Lots Value
Not specified
Awards Value
£18,100,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Mar 20233 years ago
Submission Deadline
4 Jan 2021Expired
Future Notice Date
Not specified
Award Date
11 Feb 20224 years ago
Contract Period
6 Jan 2021 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7PD
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

Teleperformance Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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