Tender

Out Of Hours Call Handling Services Contract

NETWORK HOMES

This public procurement record has 1 release in its history.

Tender

18 Jan 2020 at 10:50

Summary of the contracting process

The procurement process involves Network Homes, a housing association based in London, which is soliciting tenders for the "Out Of Hours Call Handling Services Contract". This is an open procedure requiring submissions of both the Supplier Qualification (SQ) and the full tender. The tender is currently active, with submissions closing on 20th February 2020. The contract is set to commence on 1st May 2020 and will extend until 1st May 2025, falling under the call centre services industry category.

This tender presents a significant opportunity for businesses specialising in call centre operations and related services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement process is designed to be inclusive. Companies that excel in customer service and manage high-volume call handling efficiently would be well-suited to compete for this contract, potentially expanding their market presence through collaborations with a reputable housing association.

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Notice Title

Out Of Hours Call Handling Services Contract

Notice Description

Network Homes Housing association invites tenders for 'Out of Hours call handling Services'. This is a One stage process where tenderers must submit both SQ and Tender submission

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3f4a80bc-d51f-4e73-a244-b6602f343cf2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jan 20206 years ago
Submission Deadline
20 Feb 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Apr 2020 - 1 May 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NETWORK HOMES
Contact Name
Not specified
Contact Email
josephine.rodriques@networkhomes.org.uk
Contact Phone
+4402087824312

Buyer Location

Locality
LONDON
Postcode
HA9 0NU
Post Town
Harrow
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
TLI London

Local Authority
Brent
Electoral Ward
Wembley Park
Westminster Constituency
Brent West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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