Notice Information
Notice Title
Customer Experience Management system
Notice Description
Call off through a framework agreement for the council's customer experience management system. Contract term is for three years with an optional one year extension.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/38367716-695b-40ac-8f05-20b9fa8bbe84
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £200,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £268,978 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 7 Jan 20261 months ago
- Submission Deadline
- 3 Nov 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Nov 20253 months ago
- Contract Period
- 6 Dec 2025 - 6 Dec 2029 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WYRE COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- POULTON-LE-FYLDE
- Postcode
- FY6 7PU
- Post Town
- Blackpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD4 Lancashire
- Small Region (ITL 3)
- TLD44 Lancaster and Wyre
- Delivery Location
- Not specified
-
- Local Authority
- Wyre
- Electoral Ward
- Breck
- Westminster Constituency
- Fylde
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/38367716-695b-40ac-8f05-20b9fa8bbe84
7th January 2026 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8-2026-01-07T15:25:20Z",
"date": "2026-01-07T15:25:20Z",
"ocid": "ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "021",
"title": "Customer Experience Management system",
"description": "Call off through a framework agreement for the council's customer experience management system. Contract term is for three years with an optional one year extension.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "FY67PU"
}
]
}
],
"value": {
"amount": 200000,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2025-11-03T12:00:00Z"
},
"contractPeriod": {
"startDate": "2025-12-06T00:00:00Z",
"endDate": "2029-12-06T23:59:59Z"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-LAE-WYR",
"name": "Wyre Council",
"identifier": {
"legalName": "Wyre Council",
"scheme": "GB-LAE",
"id": "WYR"
},
"address": {
"streetAddress": "Wyre Civic Centre",
"locality": "POULTON-LE-FYLDE",
"postalCode": "FY67PU",
"countryName": "England"
},
"contactPoint": {
"name": "Ben McCabe",
"email": "ben.mccabe@wyre.gov.uk",
"telephone": "01253 887313 ext 7313"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-08538777",
"name": "Jadu Creative Limited",
"identifier": {
"legalName": "Jadu Creative Limited",
"scheme": "GB-COH",
"id": "08538777"
},
"address": {
"streetAddress": "Jadu Starbase, Dock 2204, 75 Exploration Drive, Leicester, Leicestershire, LE4 5NU"
},
"details": {
"scale": "sme",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-LAE-WYR",
"name": "Wyre Council"
},
"awards": [
{
"id": "ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8-1",
"status": "active",
"date": "2025-11-17T00:00:00Z",
"datePublished": "2026-01-07T15:25:20Z",
"value": {
"amount": 268978,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-08538777",
"name": "Jadu Creative Limited"
}
],
"contractPeriod": {
"startDate": "2025-12-06T00:00:00Z",
"endDate": "2029-12-06T23:59:59Z"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/38367716-695b-40ac-8f05-20b9fa8bbe84",
"datePublished": "2026-01-07T15:25:20Z",
"format": "text/html",
"language": "en"
}
]
}
]
}