Award

Housing Services & Resident Engagement

WESTMINSTER CITY COUNCIL

This public procurement record has 1 release in its history.

Award

23 Apr 2025 at 11:31

Award Notice
Summary of the contracting process

Westminster City Council has recently concluded an open procurement process for a project titled "Housing Services & Resident Engagement" in London, UK. This initiative falls under the services industry category, specifically focusing on survey services, with a contract valued at £850,000. The award was made to KWEST RESEARCH LIMITED, announced on 23rd April 2025, having been initiated under an open procedure above the threshold. The contract is set to run from 1st April 2025 to 31st March 2028. This procurement process, aimed at engaging an independent market research company, involves conducting monthly surveys to gather insights into resident satisfaction and housing service performance in the City of Westminster.

This tender presents significant opportunities for businesses specialising in market research and resident engagement services, particularly those skilled in survey creation and data analysis. SMEs are eligible to participate, though the contract was ultimately awarded to a large-scale supplier, emphasising the need for extensive capability in delivering monthly perception and transactional surveys. The project's focus on social housing tenants and leaseholders offers potential avenues for businesses that understand the nuances of social housing dynamics and the importance of data-driven housing service improvements.

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Notice Information

Notice Title

Housing Services & Resident Engagement

Notice Description

This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst social housing tenants and leaseholders in the City of Westminster. The successful supplier will be required to carries out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data on performance and satisfaction from social housing tenants and leaseholders, as well as high level insight into key/current issues. The data will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-476797fb-1909-425a-8b9c-69ced946975f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1f99ca3d-aaaa-4745-875b-f9c434fe6ecc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£850,000 £500K-£1M
Lots Value
Not specified
Awards Value
£610,594 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Apr 202510 months ago
Submission Deadline
13 Dec 2024Expired
Future Notice Date
Not specified
Award Date
7 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WESTMINSTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

KWEST RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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