Award

Provision of CRM Solution (System Delivery & Support)

SHROPSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

19 Feb 2018 at 11:51

Award Notice
Summary of the contracting process

The public procurement process concerns the provision of a Customer Relationship Management (CRM) solution, awarded by Shropshire Council. The procurement method utilised is through the Crown Commercial Services' G-cloud framework, specifically RM1557ix. The value of the contract is £1,316,690, with a minimum value of £1,017,800, spanning from February 5, 2018, to February 5, 2020. The procurement was initiated prior to the tender deadline, which concluded on February 1, 2017, and the project supports services located in the West Midlands region of the United Kingdom.

This contract presents significant growth opportunities for businesses specialising in IT and software development, particularly those offering CRM solutions. Companies capable of implementing and maintaining complex software systems are particularly well-suited to compete for such procurement opportunities. The successful supplier, Hitachi Solutions Europe Ltd., highlights the potentially lucrative nature of this sector, indicating that both large and medium-sized businesses can benefit from engaging with public sector contracts.

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Notice Information

Notice Title

Provision of CRM Solution (System Delivery & Support)

Notice Description

This is an award notice for the supply, implementation and maintenance of a Customer Relationship Management solution through Crown Commercial Services (CCS) G-cloud 9 RM1557ix. The system will support current and future end-to-end business processes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6e95a31b-acc2-4c12-96fb-b5d90e656ccf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Crown Commercial Services
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£1,316,690 £1M-£10M
Lots Value
Not specified
Awards Value
£1,316,690 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20188 years ago
Submission Deadline
1 Feb 2017Expired
Future Notice Date
Not specified
Award Date
15 Jun 20178 years ago
Contract Period
5 Feb 2018 - 5 Feb 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SHROPSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHREWSBURY
Postcode
SY2 6ND
Post Town
Shrewsbury
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG22 Shropshire
Delivery Location
TLG West Midlands (England)
Local Authority
Shropshire
Electoral Ward
Abbey
Westminster Constituency
Shrewsbury

Supplier Information

Number of Suppliers
1
Supplier Name

HITACHI SOLUTIONS EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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