Award

Customer Survey Tool 2022-24

NHS BUSINESS SERVICES AUTHORITY

This public procurement record has 1 release in its history.

Award

21 Jul 2022 at 09:03

Summary of the contracting process

The NHS Business Services Authority has completed a procurement process for a "Customer Survey Tool 2022-24," aimed at gathering customer feedback related to NHS services. This contract, valued at £30,173, falls under the IT services industry category and was awarded on 21 July 2022, with services commencing on 1 September 2022 and running until 31 August 2024. The procurement method used was a limited competitive quotation, and the delivery location is in Newcastle upon Tyne, England.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT consulting and software development. Businesses that can offer innovative solutions for customer feedback collection are particularly well-suited to compete, especially those with experience in the healthcare sector, which can leverage their expertise to meet the needs of the NHS effectively.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Customer Survey Tool 2022-24

Notice Description

Contract Finder Award Notice for a customer survey tool to meet NHS Business Services Authorities needs for gathering feedback on customer satisfaction and other topics.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/efece093-9713-4395-8876-f848802e8803
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£30,173 Under £100K
Lots Value
Not specified
Awards Value
£30,173 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20223 years ago
Submission Deadline
20 May 2022Expired
Future Notice Date
Not specified
Award Date
20 Jul 20223 years ago
Contract Period
31 Aug 2022 - 31 Aug 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS BUSINESS SERVICES AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified

Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

SNAP SURVEYS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c-2022-07-21T10:03:06+01:00",
    "date": "2022-07-21T10:03:06+01:00",
    "ocid": "ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0985400D0O000000rwimUAA1",
        "title": "Customer Survey Tool 2022-24",
        "description": "Contract Finder Award Notice for a customer survey tool to meet NHS Business Services Authorities needs for gathering feedback on customer satisfaction and other topics.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NE15 8NY"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 30173,
            "currency": "GBP"
        },
        "procurementMethod": "limited",
        "procurementMethodDetails": "Competitive quotation (below threshold)",
        "tenderPeriod": {
            "endDate": "2022-05-20T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-09-01T00:00:00+01:00",
            "endDate": "2024-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-135118",
            "name": "NHS Business Services Authority",
            "identifier": {
                "legalName": "NHS Business Services Authority"
            },
            "address": {
                "streetAddress": "Stella House",
                "locality": "Newcastle upon Tyne",
                "postalCode": "NE15 8NY",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Darren Batey",
                "email": "darren.batey@nhs.net",
                "telephone": "+441912034926"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-213799",
            "name": "SNAP SURVEYS LTD",
            "identifier": {
                "legalName": "SNAP SURVEYS LTD"
            },
            "address": {
                "streetAddress": "Cooper Road Thornbury BS35 3UW"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-135118",
        "name": "NHS Business Services Authority"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c-1",
            "status": "active",
            "date": "2022-07-21T00:00:00+01:00",
            "datePublished": "2022-07-21T10:03:06+01:00",
            "value": {
                "amount": 30173,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-213799",
                    "name": "SNAP SURVEYS LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-09-01T00:00:00+01:00",
                "endDate": "2024-08-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/efece093-9713-4395-8876-f848802e8803",
                    "datePublished": "2022-07-21T10:03:06+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "Snap Surveys Software License and Services Agreement - Snap Surveys",
                    "url": "https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000IwuE/BNHBZI9prmJrQ34ujVVVRZQ.KQidFnm_SwB7pAqtFd0"
                }
            ]
        }
    ]
}