Tender

Family Advice Support

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Tender

16 Jul 2018 at 15:05

Tender Notice
Summary of the contracting process

The Department for Education is seeking providers for a "Family Advice Support" service aimed at delivering essential support to families across England. This procurement falls under the health and social work services category and is currently in the Tender stage. Interested parties must submit their bids by 31st July 2018, with the contract anticipated to commence on 1st October 2018 and extend until 31st March 2020. The procurement process follows an open procedure, making it accessible to a wide range of suppliers.

This tender presents a significant opportunity for businesses specialising in family support services, social work, and digital service provision. Organisations that can demonstrate the ability to deliver holistic family advice, effective communication, and outreach to vulnerable groups will be particularly well-suited to participate. Companies with a strong digital capability to facilitate online service provision may also find this opportunity aligns well with their expertise, ultimately contributing to their growth within the public sector.

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Notice Information

Notice Title

Family Advice Support

Notice Description

The department is looking to procure a family advice support service that provides: * information and guidance to families to enable them to resolve issues at the earliest possible stage, creating more positive interactions for families, and enhancing the likelihood of positive outcomes; * independent, impartial, up to date, personalised support on issues of children and families and how to access support; * services covering free holistic advice and family support for vulnerable children, parent-child relationships, early family support (including child development), safeguarding, education, childcare, well-being, special education needs, child maintenance and with help for housing, money and benefits; * effective information and signposting to families to sources of support; * effective outcomes, whilst enhancing long term sustainability for families, making them less dependent upon central funding; * support for harder-to-reach groups who might be less likely or less aware of their entitlement to these services. The service will identify these groups and have plans in place to address and overcome barriers and issues; * a service which keeps pace with government priorities; and * a service which engages local authorities (England) and reminds them of their responsibilities to promote and provide advice to families. The service must also: * offer a strong digital presence that allows, wherever possible, individuals and families to 'self-serve'; * be delivered online and/or through telephony; * be staffed by appropriately trained staff; and * allow users to be signposted to the right agencies according to their needs; The Service shall be available to all residents of England. The service shall operate Monday to Friday 8am to 6pm excluding Bank Holidays and ensure that families have access to it at advertised times. Email advice shall be made available Monday to Friday 8am to 6pm. An email address shall be provided and all email responded to within 5 working days of receipt, an automated response shall indicate this. The supplier shall operate an associated website available 24/7 - with links to related organisations. Any online content would either need to be hosted on gov.uk and follow government service standards or will need to have secured suitable website exemption. Provide a signposting service to other independent and in-house providers. A clear complaints process shall be put in place setting out how complaints will be handled, timescales for response, escalation criteria and appeals procedure. Additional information: Please note that the DfE will be utilising its own e-Tendering portal for this procurement This can be accessed via the following URL: https://education.bravosolution.co.uk Once organisations have registered there, and received their temporary password, they will be able to sign in, express an interest and access all the procurement documentation necessary for completing their bid.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c623ac19-3692-4147-868f-5c2d3316fa0a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jul 20187 years ago
Submission Deadline
31 Jul 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Sep 2018 - 31 Mar 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Not specified
Contact Email
sourcing.help@education.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
COVENTRY
Postcode
CV1 2WT
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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