Award

Trust Behavioural Survey

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

27 Oct 2021 at 08:04

Award Notice
Summary of the contracting process

The procurement process relates to a contract titled "Trust Behavioural Survey" initiated by H M Revenue & Customs, located in Salford, England. This procurement falls under the research services category with a total value of £355,000, awarded through a selective method as a call-off from a framework agreement. The procurement stage is complete, with the contract period lasting from 27 September 2021 to 27 September 2023. The tender period concluded on 2 July 2021.

This contract presents substantial opportunities for businesses specialising in research services, particularly those focusing on behavioural analysis and customer perception studies. Small and medium-sized enterprises (SMEs) are encouraged to participate, as this project aims to quantify trust and fairness in HMRC's various services, creating a platform for firms that can provide robust, evidence-based insights and recommendations. Collaborating with HMRC offers a chance for growth by establishing a solid relationship with a key governmental authority.

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Notice Information

Notice Title

Trust Behavioural Survey

Notice Description

Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy. In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations. The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'. A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent. Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness. It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-49e5388a-bf65-449f-99ab-f4d202ca219f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5bc3a20-b34f-4325-ae26-2730ef618d53
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£355,000 £100K-£500K
Lots Value
Not specified
Awards Value
£350,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Oct 20214 years ago
Submission Deadline
1 Jul 2021Expired
Future Notice Date
Not specified
Award Date
26 Aug 20214 years ago
Contract Period
26 Sep 2021 - 27 Sep 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

KANTAR

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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