Tender

Supply of Customer Feedback Terminals

SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE

This public procurement record has 1 release in its history.

Tender

30 Jan 2020 at 11:55

Tender Notice
Summary of the contracting process

The South Yorkshire Passenger Transport Executive (SYPTE) is currently initiating a tender for the "Supply of Customer Feedback Terminals," which aims to enhance customer experience across various transport interchanges in South Yorkshire. The procurement is classified under the goods category and is conducted via an open procedure, with a total budget of £20,000 for a contract period starting on 1 April 2020 and running until 31 March 2022. The tender period will close on 14 February 2020, and the project has significant importance in collecting and analysing customer satisfaction data to improve service delivery.

This tender represents a valuable opportunity for businesses specialising in the supply of terminals and related technology, particularly small and medium-sized enterprises (SMEs) looking to grow their footprint within public sector contracts. Potential bidders can leverage this opportunity to demonstrate their capability in providing innovative solutions for customer feedback, thereby enhancing their reputation and establishing further relationships within the public transportation sector.

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Notice Information

Notice Title

Supply of Customer Feedback Terminals

Notice Description

South Yorkshire Passenger Transport Executive (SYPTE) operates a number of transport interchanges across South Yorkshire. Customers use interchanges to catch bus services across the county as well as connecting with train and tram services in some interchanges. As well as transport services the interchanges provide additional facilities such as toilets, customer service desks, information services, shops and seating areas / shelters. It is important that, as an organisation, we measure how these services are being delivered and understanding customers experiences and satisfaction levels is an important part of this. SYPTE is therefore looking to appoint a contractor to collect and analyse date on customer satisfaction via feedback terminals located at transport interchanges. This contract will be for a 2-year period with a maximum total budget of PS20,000. Additional information: Documents for this tender can be obtained from www.sypte.co.uk/WhatWeDo/Contracts

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4a4b7138-83be-4df8-9e10-da7b193f1b09
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/608873ad-2e89-4858-86b7-34fd6c99e914
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

31 - Electrical machinery, apparatus, equipment and consumables; lighting

CPV Codes

31224500 - Terminals

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20206 years ago
Submission Deadline
14 Feb 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2020 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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