Award

CNS PTAC Digital Contact Centre Implementation

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 2 releases in its history.

AwardUpdate

25 Nov 2024 at 15:42

Award Notice
Award

03 May 2024 at 08:28

Award Notice
Summary of the contracting process

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for consultancy services to support the digital implementation of the Patient Transport Advice Centre (PTAC) contact centre, delivered by Care Navigation Services (CNS). The procurement, valued at £120,000, was carried out through a selective call-off method from the Crown Commercial Services (CCS) G-Cloud 13 Framework Agreement, specifically Lot 3: Cloud Support. This contract, which began on 15th January 2024 and will run until 30th April 2024, focuses on information systems and technology strategic review and planning services. It includes additional classifications such as system quality assurance assessment, review services, and system software acceptance testing consultancy services. The contract is being executed in the South West region of the United Kingdom, with key dates including a tender period that ended on 14th January 2024.

This tender presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) specialising in information technology and digital transformation services. SMEs like Monstarlab UK Limited, which has been awarded this contract, are well-suited for such opportunities due to their expertise in cloud support and digital consultancy. By participating in similar procurement processes, businesses can expand their reach within public sector projects and enhance their portfolios with high-profile contracts that require strategic information systems reviews and quality assurance assessments. Engaging in these tenders can establish long-term partnerships with large public sector organisations such as the NHS, fostering relations and setting a foundation for future opportunities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

CNS PTAC Digital Contact Centre Implementation

Notice Description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for consultancy to support the digital implementation of the Patient Transport Advice Centre (PTAC) contact centre, delivered by Care Navigation Services (CNS), to Monstarlab UK Limited. This requirement has been procured via Crown Commercial Services (CCS) G-Cloud 13 Framework Agreement (RM1557.13), Lot 3: Cloud Support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db45e297-378f-4d37-ae09-f78a7bf281e9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222000 - Information systems or technology strategic review and planning services

72225000 - System quality assurance assessment and review services

72226000 - System software acceptance testing consultancy services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£120,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Nov 20241 years ago
Submission Deadline
14 Jan 2024Expired
Future Notice Date
Not specified
Award Date
26 Mar 20241 years ago
Contract Period
15 Jan 2024 - 30 Apr 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 3NX
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLK South West (England)
Local Authority
Bristol, City of
Electoral Ward
Central
Westminster Constituency
Bristol Central

Supplier Information

Number of Suppliers
1
Supplier Name

MONSTARLAB

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de-2024-11-25T15:42:58Z",
    "date": "2024-11-25T15:42:58Z",
    "ocid": "ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "1632",
        "title": "CNS PTAC Digital Contact Centre Implementation",
        "description": "NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for consultancy to support the digital implementation of the Patient Transport Advice Centre (PTAC) contact centre, delivered by Care Navigation Services (CNS), to Monstarlab UK Limited. This requirement has been procured via Crown Commercial Services (CCS) G-Cloud 13 Framework Agreement (RM1557.13), Lot 3: Cloud Support.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72222000",
            "description": "Information systems or technology strategic review and planning services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72225000",
                "description": "System quality assurance assessment and review services"
            },
            {
                "scheme": "CPV",
                "id": "72226000",
                "description": "System software acceptance testing consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 120000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-01-14T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-01-15T00:00:00Z",
            "endDate": "2024-04-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/FDEK7nf7",
            "name": "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT",
            "identifier": {
                "legalName": "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/FDEK7nf7"
            },
            "address": {
                "streetAddress": "Marlborough Street South Plaza",
                "locality": "BRISTOL",
                "postalCode": "BS13NX",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Tim Blore",
                "email": "Timothy.Blore@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-08063017",
            "name": "Monstarlab UK Limited",
            "identifier": {
                "legalName": "Monstarlab UK Limited",
                "scheme": "GB-COH",
                "id": "08063017"
            },
            "address": {
                "streetAddress": "77 Farringdon Road London EC1M 3JU"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/FDEK7nf7",
        "name": "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de-1",
            "status": "active",
            "date": "2024-03-26T00:00:00Z",
            "datePublished": "2024-05-03T09:28:47+01:00",
            "value": {
                "amount": 120000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-08063017",
                    "name": "Monstarlab UK Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-01-15T00:00:00Z",
                "endDate": "2024-04-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/db45e297-378f-4d37-ae09-f78a7bf281e9",
                    "datePublished": "2024-05-03T09:28:47+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2024-11-25T15:42:58Z"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/7b56eb2e-c96b-472d-84f4-714098588396",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}