Award

NHS App Contact Center Services

NHS DIGITAL

This public procurement record has 2 releases in its history.

Award

17 Sep 2021 at 13:28

Award Notice
Award

21 May 2021 at 11:21

Award Notice
Summary of the contracting process

The NHS Digital has successfully awarded a contract for the "NHS App Contact Center Services," aimed at providing contact centre support amid the COVID-19 crisis. This procurement falls under telecommunications services and involved a selective procurement method using a call-off contract from a framework agreement, with a contract value of £7,000,000. The contract period commenced on 16 April 2021 and concluded on 15 June 2021. The tender period ended on 5 April 2021, with awarded details published on 21 May 2021.

This opportunity is particularly valuable for large service providers specialising in contact centre operations and technical support, especially those familiar with the healthcare sector. Companies adept at delivering ID verification services and mobile application support may find this a promising avenue for business growth, given the ongoing demand for efficient service provision in challenging times such as the COVID-19 pandemic.

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Notice Information

Notice Title

NHS App Contact Center Services

Notice Description

Provision of Contact Centre services to support a response to the COVID-19 crisis, specifically mobilisation services for the provision ID & Verification processing and tier 1 technical support services to support the NHS LOGIN & APP VACCINES SCALING SERVICE. Contact Centre Services (RM3815) framework call-off contract. Contract link: https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NVeq/7cUZrdJkMDdikodji4NK_6OzKoHd7KC3jKCCXdSnDf0

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5805ca12-5385-4e47-9973-6183732b7a71
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£7,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£7,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20214 years ago
Submission Deadline
5 Apr 2021Expired
Future Notice Date
Not specified
Award Date
6 May 20214 years ago
Contract Period
15 Apr 2021 - 15 Jun 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS DIGITAL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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