Award

Halton Housing- Out of Hours Call Handling Service - AWARD

CIRRUS PURCHASING

This public procurement record has 3 releases in its history.

AwardUpdate

24 May 2022 at 10:02

Award Notice
AwardUpdate

24 May 2022 at 10:00

Award Notice
Award

24 May 2022 at 09:59

Award Notice
Summary of the contracting process

The procurement process for the "Halton Housing - Out of Hours Call Handling Service" was conducted by Cirrus Purchasing, aiming to secure an experienced service provider to manage out-of-hours telephone call handling for Halton Housing. The contract, awarded to Orca Business Support Limited on 30 March 2022, is valued at £65,000 and has an initial term of two years, with the option to extend by an additional year. The procurement followed a tender process that concluded on 28 March 2022, classifying the service under the "Call centre" industry category. The delivery location is in the North West region of the United Kingdom, with services commencing on 13 April 2022 and concluding by 30 April 2025, depending on performance and needs.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) with expertise in call handling and customer service management. The contract not only involves the provision of out-of-hours service but could also lead to potential future contracts, depending on the successful provider's performance. Companies specialising in customer engagement, telecommunications, and service-oriented businesses would be particularly well-positioned to compete for similar future tenders in this sector.

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Notice Information

Notice Title

Halton Housing- Out of Hours Call Handling Service - AWARD

Notice Description

Halton Housing required a qualified and experienced service provider to provide an out of hours telephone call handling service, to be received via telephone from HH customers. The outcome of the tender process is a single contract with one service provider. The contract is for an initial 2 years with 1 option to extend by a further 12 months, up to a maximum 3 years total contract term, subject to HH requirements and the performance of the successful service provider. The successful service provider is an SME.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4aeef239-88d7-4392-b2ea-8d45f0c1f630
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a7bac3c2-6c27-4a88-bfdb-a874eba378e6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£65,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 May 20223 years ago
Submission Deadline
28 Mar 2022Expired
Future Notice Date
Not specified
Award Date
29 Mar 20223 years ago
Contract Period
12 Apr 2022 - 30 Apr 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CIRRUS PURCHASING
Contact Name
Tenders @
Contact Email
tenders@cirruspurchasing.co.uk
Contact Phone
07904674499

Buyer Location

Locality
CHESHIRE
Postcode
WA8 0TD
Post Town
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
Halton
Electoral Ward
Halton View
Westminster Constituency
Widnes and Halewood

Supplier Information

Number of Suppliers
1
Supplier Name

ORCA BUSINESS SUPPORT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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