Award

Interpretation and Translation Services

N H S SHARED BUSINESS SERVICES

This public procurement record has 3 releases in its history.

Award

11 Dec 2025 at 12:15

Tender

16 Jan 2025 at 16:26

Planning

24 May 2024 at 15:27

Summary of the contracting process

The contracting process for the NHS Shared Business Services' "Interpretation and Translation Services" has been completed, marked by the award on 11th December 2025. The framework agreement, valued at £73 million, covers services including face-to-face translation, British Sign Language, telephone and video interpretation, and document translation. This procurement, under an open procedure, caters to a broad range of NHS and social care organisations across the United Kingdom. The contract period runs from 6th November 2025 to 5th November 2027, with the initial tender stage beginning on 16th January 2025 and concluding on 13th March 2025.

This framework presents substantial growth opportunities for businesses specialising in language services, notably SMEs, due to its extensive scope and the inclusion of a diverse range of suppliers, such as Aa Global Language Service Ltd and Absolute Interpreting & Translations Limited. Companies well-versed in sustainability and social value aspects may find a competitive edge, as these elements carry significant weight in the tender process. The framework's design allows for SMEs to thrive, given its suitability criteria, thus opening avenues for smaller enterprises to engage with major public sector clients.

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Notice Title

Interpretation and Translation Services

Notice Description

NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework Agreement. NHS SBS has put in place a Framework Agreement for the provision of Interpretation and Translation Services and related Goods and Services for the Public Sector to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes Face to Face translation, British Sign Language (BSL), Telephone Interpretation, Document Translation and ancillary services, Video Interpretation and a One Stop Shop for Managed Services. Lot 1 - Face to Face (Spoken Language) Lot 2 - British Sign Language (BSL) Lot 3 - Telephone Interpreting Lot 4 - Document Translation and Ancillary Services Lot 5 - Video Interpretation Lot 6 - One Stop Shop (Managed Service)

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4b4ffb49-e64a-4b4d-af68-582588040af0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/27d7858f-bc28-41b3-a595-955b4c48403c
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79540000 - Interpretation services

Notice Value(s)

Tender Value
£73,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£73,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Dec 20252 months ago
Submission Deadline
13 Mar 2025Expired
Future Notice Date
25 Jun 2024Expired
Award Date
20 Nov 20253 months ago
Contract Period
6 Nov 2025 - 5 Nov 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
N H S SHARED BUSINESS SERVICES
Contact Name
NHS Shared Business Services Limited
Contact Email
nsbs.categorymanagementsourcing@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
HERTFORDSHIRE
Postcode
HP2 7AH
Post Town
Hemel Hempstead
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified

Local Authority
Dacorum
Electoral Ward
Adeyfield East
Westminster Constituency
Hemel Hempstead

Supplier Information

Number of Suppliers
34
Supplier Names

AA GLOBAL LANGUAGE SERVICE

ABC TRANSLATION

ABSOLUTE INTERPRETING & TRANSLATIONS

ACCENTUS LANGUAGE SERVICES

ACOLAD

ACTION DEAFNESS

AXIS RECRUITMENT

BID SERVICES

DA LANGUAGES LIMITED TRADING AS DALS

DCVS TRADING

DIGITAL INTERPRETATIONS

ENABLE2 TRANSLATE LIMITED TRADING AS TRANSLATE ONE

LANGUAGE EMPIRE

LANGUAGE IS EVERYTHING

LANGUAGE LINE LIMITED TRADING AS LANGUAGE LINE SOLUTIONS

LANGUAGE PHONE

LANGUAGESERVICESUK

LINGVO HOUSE TRANSLATION SERVICES

MICROLINK

MIGRANT HELP TRADING LIMITED TRADING AS CLEAR VOICE

ONCALL INTERPRETERS

PAPILLON TRANSLATIONS

PRESTIGE NETWORK

REMARK

SIGN SOLUTIONS SLIA

SIGNALISE

SILENT SOUNDS COMMUNICATIONS

STOCKPORT INTERPRETING UNIT STOCKPORT METROPOLITAN BOROUGH COUNC

SUPREME LINGUISTIC SERVICES T/A PREMIUM LINGUISTIC SERVICES LIMI

THE LANGUAGE ROOM

THE LANGUAGE SHOP

THEBIGWORD INTERPRETING SERVICES

TOPP LANGUAGE SOLUTIONS

WORD360

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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