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Victim Services Case Management System (2026-2029)

Lancashire Constabulary

This public procurement record has 1 release in its history.

Award

26 Oct 2026 at 09:46

Award Notice
Summary of the contracting process

Lancashire Constabulary is renewing its IIZUKA case management system for victim services. The purchase is a software package and information system, delivered for the constabulary in the North West of England. The requirement is for continuation of the existing system rather than a broader set of victim-support services: the procurement description identifies renewal of the IIZUKA Case Management System. Softcat is providing the system through the NHS Shared Business Services Digital Workspace Solutions 2 framework. This is a technology supply requirement for a police force, centred on the case management platform used in victim services.

The procurement is complete and has been awarded to Softcat Plc through a selective framework call-off. The award was made on 15 October 2026. The awarded value is £137,853.61. The contract runs from 1 December 2026 to 30 November 2029. The original tender deadline was 15 October 2026 at 12:00. The requirement was procured as a single, unlottted purchase; the award value covers the case management system renewal. Lancashire Constabulary assessed suppliers through the framework call-off route. The available procurement details do not set out a separate scoring breakdown or detailed selection thresholds, so the award outcome establishes Softcat as the selected supplier without identifying a more specific evaluation formula.

For suppliers competing when Lancashire Constabulary next considers this requirement, the award shows demand for renewal of an established victim-services case management platform, not for general software or frontline support services. Credible competitors would need to supply and support a comparable case management system and demonstrate that it can meet the operational needs of a police force’s victim-services work. The framework call-off route is commercially significant: suppliers would need access to the relevant purchasing framework or an eligible route through it. The procurement was awarded to a large supplier, and the buyer marked the opportunity as unsuitable for SMEs and voluntary, community and social enterprises. This suggests that suppliers should be able to manage a direct public-sector software renewal at organisational scale.

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Notice Information

Notice Title

Victim Services Case Management System (2026-2029)

Notice Description

Renewal of the IIZUKA Case Management System utilising Softcat via the NHS Shared Business Services Digital Workspace Solutions 2 Framework, for the period 1st December 2026 to 30th November 2029

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4bccc77a-cb53-4d7b-aec2-a24d3f7c2807
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0f643fd6-8276-48d3-bdb0-bc27a8ff3ffd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£137,853 £100K-£500K
Lots Value
Not specified
Awards Value
£137,853 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Oct 20261 weeks ago
Contract Period
1 Dec 2026 - 30 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lancashire Constabulary
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESTON
Postcode
PR4 5SB
Postcode Area
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
TLD North West (England)
Local Authority
Preston
Electoral Ward
City Centre
Westminster Constituency
Preston

Supplier Information

Number of Suppliers
1
Supplier Name

Softcat Plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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