Award

HMCTS Complaints Resolution

MINISTRY OF JUSTICE.

This public procurement record has 1 release in its history.

Award

05 Jun 2019 at 12:12

Award Notice
Summary of the contracting process

The procurement process titled "HMCTS Complaints Resolution" was initiated by the Ministry of Justice and focuses on providing support to the HMCTS Customer Directorate for complaints resolution related to the courts of England and Wales. The procurement falls within the IT services industry category, specifically consulting, software development, and support. The contract, valued at £25,000, was awarded following a selective tendering process under a framework agreement. The contract period spans from 1st October 2018 to 30th September 2019, with the tender period concluding on 1st October 2018, and the award was officially published on 5th June 2019.

This contract presents a valuable opportunity for businesses specialising in IT services, particularly those with expertise in consulting and software development tailored to government needs. Companies that can provide innovative solutions for customer service and complaints resolution would be particularly well-suited to engage in such tenders. Given the selective nature of the procurement method, this project may favour larger firms with demonstrated capabilities in managing public sector contracts, thus creating avenues for partnerships or collaborations within the industry.

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Notice Information

Notice Title

HMCTS Complaints Resolution

Notice Description

Delivering support to the HMCTS Customer Directorate assisting complaints resolution for the courts of England and Wales.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4caf9087-9830-4785-8cb9-2eb2e7b2db3a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a1083be4-acd8-44b6-b2b5-4760708bcec4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
£25,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jun 20196 years ago
Submission Deadline
1 Oct 2018Expired
Future Notice Date
Not specified
Award Date
27 Sep 20187 years ago
Contract Period
30 Sep 2018 - 30 Sep 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE.
Contact Name
Not specified
Contact Email
govind.sira@hmcts.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

RESOLVING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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