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PTX Bank Payment Services

Care Quality Commission

This public procurement record has 1 release in its history.

Award

12 Oct 2026 at 15:20

Award Notice
Summary of the contracting process

The Care Quality Commission (CQC) bought access to a secure, cloud-based payment service to support banking activity managed through its finance system. This is a software service for processing and managing payments, rather than a purchase of physical banking equipment. The requirement sits within cloud software and related IT services. The CQC is the buying organisation, based in Newcastle upon Tyne, and the service is intended to support its finance operations in England. The requirement is for an established payment solution integrated with the CQC’s finance system, so relevant suppliers are those able to provide secure cloud payment services suited to organisational banking workflows.

The procurement is complete and the contract was awarded to Bottomline Technologies Limited on 30 September 2026. The awarded value is £118,263.66, stated as the maximum including charges and any optional extension. The contract runs from 26 September 2026 to 25 September 2029, with an initial 24-month term and an option to extend by up to 12 months. The CQC used a direct award under the G-Cloud 14 framework, Lot 2 for cloud software; the process was a framework call-off rather than a standalone open competition. The published tender deadline was 1 September 2026. The procurement was categorised as a services contract, and the recorded suitability assessment marked it unsuitable for SMEs and voluntary, community and social enterprises.

For suppliers that did not win, this award shows the CQC’s demand for secure cloud payment services connected to its finance system, with the contract placed through the G-Cloud framework’s cloud software route. A credible competitor for a comparable future requirement would need to demonstrate a secure, dependable payment platform that supports organisational banking activity and can work with a public body’s finance system. Experience delivering cloud software services and supporting the operation of payment workflows would be directly relevant. The selected supplier is recorded as a large business, and the CQC’s suitability assessment did not mark the opportunity as suitable for SMEs or voluntary, community and social enterprises. Businesses should therefore assess whether they can meet the expected scale and service needs and compete through the relevant framework route.

How relevant is this notice?

Notice Information

Notice Title

PTX Bank Payment Services

Notice Description

This is a Contract Award Notice. The Care Quality Commission (CQC) requires access to cloud-based secure payment service solution to support the management of banking activity via its Finance System. This procurement was undertaken through the GCA G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CPS 088

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4e675233-4690-48e1-9ec9-390cc84fa793
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/82cf8ab9-d8e2-4df6-9504-16b5501ba0ff
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£118,263 £100K-£500K
Lots Value
Not specified
Awards Value
£118,263 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 20263 weeks ago
Contract Period
26 Sep 2026 - 25 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Care Quality Commission
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

BOTTOMLINE TECHNOLOGIES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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