Tender

Tenant Satisfaction Measures and Customer Satisfaction Surveys

BELIEVE HOUSING

This public procurement record has 2 releases in its history.

TenderAmendment

25 Oct 2024 at 12:29

Tender

25 Oct 2024 at 12:28

Summary of the contracting process

Believe Housing is seeking a contractor for the "Tenant Satisfaction Measures and Customer Satisfaction Surveys" project. This tender, classified under market research services (CPV: 79310000), aims to assess tenant satisfaction through various survey methods, including telephone surveys. The procurement process is currently at the tender stage, with proposals due by 25 November 2024. The contract, valued between £250,000 and £350,000, will commence on 1 April 2025 and conclude on 31 March 2027. The project is based in the North East of the United Kingdom, specifically in County Durham (postal code SR7 7TT). The open procedure (above threshold) is being used for this procurement, making it accessible for a wide range of suppliers.

This tender presents significant opportunities for businesses specialising in market research and survey services, particularly those experienced with customer and tenant satisfaction metrics. Small and medium-sized enterprises (SMEs) would find this contract especially appealing due to its recurrent nature, providing a steady stream of work over the contract period. Companies adept in telephone and customer surveys are well-suited to compete, gaining not only financial benefits but also valuable experience and credibility within the public sector. This could open doors to future contracts with housing associations and other public sector organisations seeking similar services.

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Notice Title

Tenant Satisfaction Measures and Customer Satisfaction Surveys

Notice Description

Believe Housing seeks to appoint a contractor to undertake Tenant Satisfaction Measures and Customer Satisfaction Surveys Additional information: Is a Recurrent Procurement Type? : Yes

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4e78ad4a-4724-4618-92f9-3a9376b21ab8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/843e08be-e8a9-40d2-b70e-9b49c76a6f30
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79310000 - Market research services

79311000 - Survey services

79311210 - Telephone survey services

79342310 - Customer survey services

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20241 years ago
Submission Deadline
25 Nov 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BELIEVE HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COUNTY DURHAM
Postcode
SR7 7TT
Post Town
Sunderland
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England)

Local Authority
County Durham
Electoral Ward
Dawdon
Westminster Constituency
Easington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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