Award

ServiceNow Development & Managed Services

GOVERNMENT PROPERTY AGENCY

This public procurement record has 1 release in its history.

Award

05 Nov 2025 at 16:35

Award Notice
Summary of the contracting process

The procurement process for the "ServiceNow Development & Managed Services" contract was conducted by the Government Property Agency, located in Birmingham, England. This procurement is within the IT services sector, classified under the CPV code 72000000. The tender was awarded using a selective procurement method through a call-off from a framework agreement, with Deloitte LLP being the successful supplier. The procurement cycle has reached the award stage as of 5th November 2025, following the completion of work planned from 1st July 2025 to 30th June 2026. The contract value is approximately £957,729.60, and the services are to be implemented across the United Kingdom. Key dates included the tender period ending on 1st June 2025 and the contract period running for a year beginning in July 2025.

This procurement offers significant opportunities for growth, particularly for businesses specialising in IT services, including consulting, software development, and support. Companies with capabilities in developing and managing ServiceNow modules would find themselves well-suited for similar future opportunities. The procurement process encourages participation from small and medium-sized enterprises (SMEs), providing an impetus for smaller tech firms to expand their portfolio by engaging in government projects. Businesses focusing on providing comprehensive managed services would be particularly competitive in subsequent tenders of this nature.

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Notice Information

Notice Title

ServiceNow Development & Managed Services

Notice Description

To provide a service to develop, manage and implement multiple ServiceNow modules, alongside provision of a Managed Service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/34d63d20-753f-4df0-ae48-c19d3be9ea47
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£957,729 £500K-£1M
Lots Value
Not specified
Awards Value
£957,729 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Nov 20253 months ago
Submission Deadline
31 May 2025Expired
Future Notice Date
Not specified
Award Date
30 Jun 20257 months ago
Contract Period
30 Jun 2025 - 30 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT PROPERTY AGENCY
Contact Name
Not specified
Contact Email
annamay.banks@gpa.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4BH
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

DELOITTE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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