Award

Provision of Hornbill Service Desk Subs & Support and Support Plan

INTELLECTUAL PROPERTY OFFICE

This public procurement record has 1 release in its history.

Award

10 Jul 2023 at 08:53

Summary of the contracting process

The Intellectual Property Office has awarded a contract for the provision of Hornbill Service Desk Subs & Support and Support Plan to Bytes Software Services Ltd. The procurement method used was selective, specifically a call-off from a framework agreement. The contract value is £293,207.92, and the contract period runs from June 6, 2023, to June 5, 2025. The procurement was classified under software-related services category, with the tender period ending on June 1, 2023, and the contract awarded on June 6, 2023.

This tender by the Intellectual Property Office presents business growth opportunities for service providers in the software-related services sector. Small and medium-sized enterprises (SMEs) are well-suited to compete due to the suitability criteria. Businesses interested in providing service desk solutions and support plans can leverage their expertise to participate effectively in this awarded contract for a valuable opportunity to expand their market presence and revenue streams.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Provision of Hornbill Service Desk Subs & Support and Support Plan

Notice Description

Provision of Hornbill Service Desk Subs & Support and Support Plan

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2d57b349-cfba-42e3-93f6-f871648f4192
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£293,207 £100K-£500K
Lots Value
Not specified
Awards Value
£293,207 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jul 20232 years ago
Submission Deadline
1 Jun 2023Expired
Future Notice Date
Not specified
Award Date
5 Jun 20232 years ago
Contract Period
5 Jun 2023 - 5 Jun 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
INTELLECTUAL PROPERTY OFFICE
Contact Name
Ellis Young
Contact Email
ellis.young@ipo.gov.uk
Contact Phone
03003002000

Buyer Location

Locality
NEWPORT
Postcode
NP10 8QQ
Post Town
Newport
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified

Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

BYTES SOFTWARE SERVICES

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a-2023-07-10T09:53:03+01:00",
    "date": "2023-07-10T09:53:03+01:00",
    "ocid": "ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0055100D1r000001nvObEAI",
        "title": "Provision of Hornbill Service Desk Subs & Support and Support Plan",
        "description": "Provision of Hornbill Service Desk Subs & Support and Support Plan",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72260000",
            "description": "Software-related services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NP10 8QQ"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 293207.92,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-06-01T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-06-06T00:00:00+01:00",
            "endDate": "2025-06-05T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-107495",
            "name": "Intellectual Property Office",
            "identifier": {
                "legalName": "Intellectual Property Office"
            },
            "address": {
                "streetAddress": "Cardiff Road",
                "locality": "Newport",
                "postalCode": "NP10 8QQ",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Ellis Young",
                "email": "ellis.young@ipo.gov.uk",
                "telephone": "03003002000"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-112556",
            "name": "Bytes Software Services Ltd",
            "identifier": {
                "legalName": "Bytes Software Services Ltd"
            },
            "address": {
                "streetAddress": "Bytes House Randalls Way ,Leatherhead Surrey , KT22 7TW"
            },
            "details": {
                "scale": "large"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-107495",
        "name": "Intellectual Property Office"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a-1",
            "status": "active",
            "date": "2023-06-06T00:00:00+01:00",
            "datePublished": "2023-07-10T09:53:03+01:00",
            "value": {
                "amount": 293207.92,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-112556",
                    "name": "Bytes Software Services Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-06-06T00:00:00+01:00",
                "endDate": "2025-06-05T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/2d57b349-cfba-42e3-93f6-f871648f4192",
                    "datePublished": "2023-07-10T09:53:03+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "2023_07_06_PO-3009966_S00564 (1)_redacted",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7cd188f5-a577-4277-b5b9-604837fb2c29",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}