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Format of the Future (2030)

Post Office Limited

This public procurement record has 1 release in its history.

Award

13 Oct 2026 at 12:31

Award Notice
Summary of the contracting process

Post Office commissioned specialist strategic design consultancy to shape the future role and purpose of its branch network, as part of a programme to modernise and refresh approximately 9,500 branches by 2030. The work covers a future network strategy, customer propositions and journeys, branch format concepts, future service opportunities, design-intent documentation and a framework for measuring success. The resulting strategic blueprint is intended to guide future branch, customer-experience, technology and operational change programmes. This is a design support service for Post Office, with delivery in the United Kingdom.

The procurement is complete and has been awarded to Quinine Design Ltd. Post Office used a selective competitive call-off from its Branch Assessment and Design & Shop-fit and Signage framework. The award date was 22 September 2026, and the contract runs from 22 September to 31 December 2026. The awarded value is £120,000 excluding VAT. The requirement was presented as suitable for small and medium-sized enterprises. The competition closed on 21 August 2026. The published information does not set out a separate scoring breakdown or detailed evaluation criteria.

This award shows demand for strategic design consultancy that can connect branch-network strategy with customer experience, physical formats, services and operational and technology change. To be credible when this requirement next reaches the market, a supplier would need to demonstrate the ability to develop a coherent long-term network vision, translate it into practical branch concepts and customer journeys, define design intent, and establish measurable outcomes. The work calls for strategic thinking as well as design capability: recommendations must provide a blueprint that can align several strands of future investment and change. Post Office used a competitive call-off from its own branch assessment, design, shop-fit and signage framework, so relevant framework access and experience delivering this kind of integrated consultancy would be commercially pertinent. The programme’s network-wide modernisation context indicates a substantial, multi-branch challenge.

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Notice Information

Notice Title

Format of the Future (2030)

Notice Description

Post Office is undertaking a programme to modernise and refresh approximately 9,500 branches by 2030. To support future investment decisions, the business identified a requirement for specialist strategic design consultancy services to define the long-term role and purpose of the Post Office network and develop future branch concepts. The requirement includes development of: * Future network strategy * Customer propositions and journeys * Branch format concepts * Future service opportunities * Design intent documentation * Future success measurement framework The output will provide a strategic blueprint against which future branch, customer experience, technology and operational change programmes can align. Additional information: Values included in this notice are excluding VAT. This award was carried out as a Competitive Call Off from Post Office's own Framework - Branch Assessment and Design & Shop-fit and Signage Framework which commenced 1st July 2024.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4f4d83a2-b04c-4ae4-acaa-6307d9d9e4b6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/438f3c00-c2fe-427a-b512-ad23c737e3bf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79933000 - Design support services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£120,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Sep 20261 months ago
Contract Period
22 Sep 2026 - 31 Dec 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Post Office Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Quinine Design Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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