Award

GB-Wellingborough: Out Of Hours Service Provision

WELLINGBOROUGH HOMES

This public procurement record has 1 release in its history.

Award

20 Dec 2018 at 15:05

Summary of the contracting process

Wellingborough Homes has successfully awarded a contract for the "Out Of Hours Service Provision" aimed at managing telephone enquiries from Housing Association tenants outside regular office hours. The procurement process followed an open procedure and concluded with the award on 7th December 2018. The contract, valued at £29,364, spans from 4th February 2019 to 31st March 2022. This service falls under the call centre category, and the procurement was conducted in the East Midlands region of the United Kingdom.

This contract presents significant opportunities for businesses looking to expand in the call centre and customer service sectors. Small to medium enterprises (SMEs) that specialise in out-of-hours support, helpline management, or related services could leverage this tender to enhance their visibility and capabilities. Engaging in this procurement could also foster connections with Wellingborough Homes and similar organisations, paving the way for future collaborations and contracts.

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Notice Title

GB-Wellingborough: Out Of Hours Service Provision

Notice Description

Managing and signposting telephone enquiries from Housing Association tenants during out of office hours. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4f9c6ba0-8cea-4849-9719-4c95102681a5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ac713aa6-37b2-445b-85c6-5a5937b48bdd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£29,364 Under £100K
Lots Value
Not specified
Awards Value
£29,364 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Dec 20187 years ago
Submission Deadline
7 Dec 2018Expired
Future Notice Date
Not specified
Award Date
7 Dec 20187 years ago
Contract Period
4 Feb 2019 - 31 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WELLINGBOROUGH HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WELLINGBOROUGH
Postcode
NN8 1BL
Post Town
Northampton
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
TLF East Midlands (England)

Local Authority
North Northamptonshire
Electoral Ward
Croyland and Swanspool
Westminster Constituency
Wellingborough and Rushden

Supplier Information

Number of Suppliers
1
Supplier Name

NPA24:7

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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