Award

PS/17/04 Contact Centre Association Accreditation & Membership

D V L A

This public procurement record has 1 release in its history.

Award

03 Jul 2017 at 12:20

Award Notice
Summary of the contracting process

The procurement process involves the D V L A (Driver and Vehicle Licensing Agency), which is seeking to award a contract titled "PS/17/04 Contact Centre Association Accreditation & Membership". This initiative falls under the industry category of Membership organisation services and is located in Swansea, Wales. The procurement stage is marked as complete, with the award finalised on 3rd July 2017. The contract has a value of £60,000 and is set for a duration of four years, commencing on 1st September 2017 and concluding on 31st August 2021. The procurement method utilised was direct award, specifically a Single Tender Action (STA), due to the unique nature of the services provided by the Contact Centre Association (CCA).

This tender presents a significant opportunity for businesses involved in membership organisation services, particularly those who can provide accreditation support for public sector contact centres. Companies that specialise in professional membership services, customer care standards, or organisational accreditation are well-suited to compete. The D V L A's commitment to maintaining high standards in public sector contact centres offers a platform for growth in businesses that can align their services with these regulatory requirements.

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Notice Information

Notice Title

PS/17/04 Contact Centre Association Accreditation & Membership

Notice Description

Following the Varney report in 2008, it was decided that all Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. It was decided that this should be the Contact Centre Association (CCA). All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. This keeps DVLA up to date with new white papers and performance metrics for both the public and private sector. DVLA has chosen the CCA Global Standard C as a benchmark and currently hold global Version 6 accreditation and CCA Membership. As CCA are the only body that can provide CCA Membership a Single Tender Action (STA) was the only appropriate procurement route. The proposed duration of the contract is 4 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4fda1978-e66d-456e-99dd-472c5673e9f9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0fd64224-a368-4dba-a097-c8c1432632ad
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98100000 - Membership organisation services

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
£60,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jul 20178 years ago
Submission Deadline
30 May 2017Expired
Future Notice Date
Not specified
Award Date
2 Jul 20178 years ago
Contract Period
31 Aug 2017 - 31 Aug 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
D V L A
Contact Name
Stephen Jones
Contact Email
stephen.jones@dvla.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

CONTACT CENTRE ASSOCIATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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