Award

Direct call-off from CPC framework -Drinking Water Dispensers and Associated Services framework (Lot 5).

FINANCIAL OMBUDSMAN SERVICE LIMITED

This public procurement record has 1 release in its history.

Award

29 Apr 2026 at 13:12

Award Notice
Summary of the contracting process

The Financial Ombudsman Service Limited, based in London, has successfully completed the procurement process for the supply, installation, and maintenance of an integrated tap system through the Crescent Purchasing Consortium (CPC) Framework Agreement, specifically targeting Lot 5 for Drinking Water Dispensers and Associated Services. The procurement, which falls under the steam, hot water and associated products industry category (CPV code 09320000), was conducted using a selective procurement method as a direct call-off from a framework agreement. The contract, awarded to Zip Heaters (UK) Ltd, commenced on 1 April 2026 and will run until 30 April 2028. This award was published on 29 April 2026.

This tender offers significant growth opportunities for businesses involved in the water dispensers and associated services sector. Small and medium enterprises will find this particularly advantageous, given the procurement's suitability for SMEs. Companies specialising in water-related products can leverage this contract to expand their service offerings and secure a stable, long-term client in the form of the Financial Ombudsman Service. The business landscape is well-suited for enterprises focused on innovation in water technology and public sector service delivery, ensuring a reliable revenue stream and potential for further governmental collaborations.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Direct call-off from CPC framework -Drinking Water Dispensers and Associated Services framework (Lot 5).

Notice Description

Direct call-off from the Crescent Purchasing Consortium (CPC) Framework Agreement for Drinking Water Dispensers and Associated Services ( CPC/MW/01/2023), Lot 5. The contract covers the supply, installation and ongoing maintenance of integrated tap system for the Financial Ombudsman Service, awarded in accordance with the framework terms under PCR 2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2fbd24f2-9819-4472-88f3-c4706d165d7a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

09 - Petroleum products, fuel, electricity and other sources of energy

31 - Electrical machinery, apparatus, equipment and consumables; lighting

CPV Codes

09320000 - Steam, hot water and associated products

31141000 - Water coolers

Notice Value(s)

Tender Value
£59,000 Under £100K
Lots Value
Not specified
Awards Value
£59,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20262 weeks ago
Submission Deadline
31 Mar 2026Expired
Future Notice Date
Not specified
Award Date
31 Mar 20261 months ago
Contract Period
31 Mar 2026 - 30 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

ZIP HEATERS (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d-2026-04-29T14:12:47+01:00",
    "date": "2026-04-29T14:12:47+01:00",
    "ocid": "ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "ctt_3231",
        "title": "Direct call-off from CPC framework -Drinking Water Dispensers and Associated Services framework (Lot 5).",
        "description": "Direct call-off from the Crescent Purchasing Consortium (CPC) Framework Agreement for Drinking Water Dispensers and Associated Services ( CPC/MW/01/2023), Lot 5. The contract covers the supply, installation and ongoing maintenance of integrated tap system for the Financial Ombudsman Service, awarded in accordance with the framework terms under PCR 2025",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "09320000",
            "description": "Steam, hot water and associated products"
        },
        "additionalClassifications": [
            {
                "id": "31141000",
                "scheme": "CPV",
                "description": "Water coolers"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 59000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2026-03-31T23:59:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2026-04-01T00:00:00+01:00",
            "endDate": "2028-04-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/eDmb6J23",
            "name": "FINANCIAL OMBUDSMAN SERVICE LIMITED",
            "identifier": {
                "legalName": "FINANCIAL OMBUDSMAN SERVICE LIMITED",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/eDmb6J23"
            },
            "address": {
                "streetAddress": "South Quay Plaza",
                "locality": "LONDON",
                "postalCode": "E149SR",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Sylvia Krzak",
                "email": "sylvia.krzak@financial-ombudsman.org.uk",
                "telephone": "0800 023 4567"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02649782",
            "name": "Zip Heaters (UK) Ltd",
            "identifier": {
                "legalName": "Zip Heaters (UK) Ltd",
                "scheme": "GB-COH",
                "id": "02649782"
            },
            "address": {
                "streetAddress": "Abbey Street Reading Berkshire RG1 3BD United Kingdom"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/eDmb6J23",
        "name": "FINANCIAL OMBUDSMAN SERVICE LIMITED"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-4ffed17e-a6a2-4672-951f-b4b5faba137d-1",
            "status": "active",
            "date": "2026-04-01T00:00:00+01:00",
            "datePublished": "2026-04-29T14:12:47+01:00",
            "value": {
                "amount": 59000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02649782",
                    "name": "Zip Heaters (UK) Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2028-04-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/2fbd24f2-9819-4472-88f3-c4706d165d7a",
                    "datePublished": "2026-04-29T14:12:47+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}