Notice Information
Notice Title
IBCA Contact Centre Communications Platform (8x8)
Notice Description
X6 Bundled licenses with 130 day hot call recording and implementation of the solution and training of IBCA users
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/bda3ca9f-49cd-4c02-8bc3-a14900f5b1be
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48510000 - Communication software package
Notice Value(s)
- Tender Value
- £699,996 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £699,996 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Jul 20257 months ago
- Submission Deadline
- 22 Apr 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 23 Apr 202510 months ago
- Contract Period
- 30 Apr 2025 - 8 May 2027 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CABINET OFFICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1A 2AS
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/bda3ca9f-49cd-4c02-8bc3-a14900f5b1be
8th July 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e-2025-07-08T11:02:45+01:00",
"date": "2025-07-08T11:02:45+01:00",
"ocid": "ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "8x8 CCaaS May 2025 - 2028",
"title": "IBCA Contact Centre Communications Platform (8x8)",
"description": "X6 Bundled licenses with 130 day hot call recording and implementation of the solution and training of IBCA users",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48510000",
"description": "Communication software package"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 699996,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2025-04-22T12:00:00+01:00"
},
"contractPeriod": {
"startDate": "2025-05-01T00:00:00+01:00",
"endDate": "2027-05-08T23:59:59+01:00"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/3A4AmUm4",
"name": "Cabinet Office",
"identifier": {
"legalName": "Cabinet Office",
"scheme": "GB-SRS",
"id": "sid4gov.cabinetoffice.gov.uk/3A4AmUm4"
},
"address": {
"streetAddress": "70 Whitehall",
"locality": "LONDON",
"postalCode": "SW1A2AS",
"countryName": "England"
},
"contactPoint": {
"email": "commercial@cabinetoffice.gov.uk"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-05083841",
"name": "8x8 UK Limited",
"identifier": {
"legalName": "8x8 UK Limited",
"scheme": "GB-COH",
"id": "05083841"
},
"address": {
"streetAddress": "Oxford House, Bell Business Park, Smeaton Close, Aylesbury, Buckinghamshire, HP19 8JR"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/3A4AmUm4",
"name": "Cabinet Office"
},
"awards": [
{
"id": "ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e-1",
"status": "active",
"date": "2025-04-24T00:00:00+01:00",
"datePublished": "2025-07-08T11:02:45+01:00",
"value": {
"amount": 699996,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-05083841",
"name": "8x8 UK Limited"
}
],
"contractPeriod": {
"startDate": "2025-05-01T00:00:00+01:00",
"endDate": "2027-05-08T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/bda3ca9f-49cd-4c02-8bc3-a14900f5b1be",
"datePublished": "2025-07-08T11:02:45+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "contractSigned",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/a04a53ab-1df1-4893-afc4-eb3cb1ac1c40",
"format": "application/pdf"
}
]
}
]
}